Service Account Manager - Automated Logic

Carrier • Harrisburg, PA

3d • $79,000 - $158,000 • Onsite

About The Position

The Service Account Manager position is responsible for profitable execution, growth and satisfaction of their customer base. As a leader in the organization, the role is responsible for driving the productivity, development and retention of your team. You will project, drive and deliver results both within the team and assist in developing client relationships. As a leader and owner of service relationships, your goal is to identify and deliver opportunity, as well as drive account penetration to achieve overall business targets.

Requirements

• High School Diploma or GED
• 3+ years of experience in account management, project management or Building Automation.
• 2+ years of experience in a customer facing role.
• Ability to drive domestically 300 miles in a day
• Valid Driver’s License

Nice To Haves

• Experience with managing scope of service contracts
• Very strong written and verbal communication skills
• BS degree with engineering core
• BA degree with project management
• Strong business and accounting acumen.
• Ability to multitask and manage multiple issues concurrently
• Knowledge of HVAC control and mechanical systems.
• Strong project management skills.
• Experience with cloud based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred.
• Strong team environment and leadership skills.

Responsibilities

• Reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers.
• Responsible for maintaining training and audit/assessment programs and training field service staff.
• Coordinates, prioritizes, and resolves issues encountered by a more experienced team/multiple teams.
• Manage field engineers through training, scheduling, and performance reviews.
• Manage service account portfolio while ensuring deliverables have been executed and financial expectations have been met.
• Manage service projects and time-material work-orders while ensuring deliverables have been executed and financial expectations have been met.
• Manage and support flied engineers on your accounts, TM work orders, and projects.
• Maintain and grow customer relations.
• Schedules manpower on accounts.
• Provides proposals for TM pull through work.
• Works with FE supervisors with coaching, and training FE engineers.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED