Service Manager – Automated Logic (Greater Toronto Area)

Carrier•Mississauga, ON

3d•CA$110,500 - CA$160,500•Onsite

About The Position

As a member of ALC Canada, you will contribute as a key member of the Canada management team, be responsible for overall end client satisfaction, and deliver service business revenues and margins according to or in excess of plan. You will manage a team of direct reports (technical and administrative) and manage the transition of clients from projects to long term service agreements.

Requirements

High School Diploma or higher.
5+ years experience with building automation systems (BAS).
5+ years experience at a management level in building automation industry, with demonstrated knowledge of the Canadian business and regulatory environment.
Valid Ontario Driver’s License (G).
Ability to travel up to 25 % nationally.
Candidates must be authorized to work in Canada without restriction; visa sponsorship is not available.

Nice To Haves

Bachelor's degree in Mechanical or Electrical field.
Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
Demonstrated ability to lead, motivate and direct team members to the achievement of a common goal.
Ability to relate to people at all levels, and to communicate both on a technical and non-technical basis.
Demonstrated ability to understand technical information, interpret contracts and construction related documents.
Working knowledge of Salesforce, ServiceMax, MS Dynamics, and other equivalent business applications.
High proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, etc.)

Responsibilities

Reporting to the Branch General Manager - Toronto, Automated Logic – Canada, Ltd, plan, organize, direct and control all service operations activities within the functional requirements of the role.
Attract, train and retain all critical roles within the service department.
Ensure overall safety of team, including training, PPE and constant awareness of safety protocol.
Working with general manager and sales manager, develop service execution plan to meet annual financial service plan.
Ensure proper staffing levels and labor loading requirements are met so that financial targets can be achieved.
Ensure complete delivery of financial commitment. Meet plan for agreement execution, T&M quotes and reactive service, as well as execution of service executed projects.
Ensure agreement retention rate of 100%. This includes on time renewals and agreement escalations.
Drive the business to a higher standard, leveraging technology-based offerings and agreement value drivers.
Drive team to meet customer pull through discovery, quote closure and execution to area plan.
Engage all local trade resources to recruit technical and support team.
Ensure department succession plan is established and communicated to general manager and regional general manager.