Service Account Manager - Automated Logic (NY/NJ)

Carrier•Clifton, NJ

19d•$96,000 - $192,000

About The Position

Automated Logic, a Carrier company, is seeking a Service Account Manager to lead client partnerships, service agreement execution, and operational performance across the NY/NJ region. The role combines technical leadership, people development, and strategic account management, with a focus on customer retention, team growth, labor optimization, and recurring revenue in commercial, healthcare, and industrial sectors. The Service Account Manager acts as a trusted advisor to building owners and facility managers, leads and mentors field and account teams, manages service contract lifecycles and account profitability, and provides technical guidance on building automation systems, HVAC controls, modernization, and energy optimization. The role requires regular visits to regional client sites, up to 50% of the time.

Requirements

High school diploma or GED.
At least 8 years of experience in Building Automation Systems (BAS), HVAC operations, or the mechanical service industry.
At least 2 years of experience managing service contract renewals, project management, recurring revenue models, account margins, and/or labor utilization.
At least 2 years of experience managing relationships with high-value facility accounts and navigating complex contractual scopes.
Valid driver’s license and ability to visit regional client sites regularly, up to 50% of the time.

Nice To Haves

Demonstrated willingness and a proven track record of mentoring, coaching, and leading technical teams.
Strong background in account or project management, contract execution, and team oversight.
Familiarity with Automated Logic (WebCTRL®), Johnson Controls (Metasys), Niagara (Tridium), KMC Controls, or other major BAS platforms.
Experience with healthcare or pharmaceutical facilities, including GMP environments, commercial office buildings, and/or higher education facilities.
Familiarity with union labor environments, mechanical retrofits, and electrical subcontractor coordination.

Responsibilities

Develop and maintain long-term relationships with building owners, facility directors, MEP engineers, and other key decision-makers.
Conduct account reviews, site assessments, and operational check-ins to support customer satisfaction and retention.
Identify opportunities for building automation system upgrades, retrofits, energy optimization, and cybersecurity enhancements.
Act as the primary escalation point for client concerns and coordinate with service technicians and operations teams to resolve issues.
Lead, mentor, and empower field technicians, service managers, and project coordinators.
Establish career pathways, conduct performance reviews, and create technical and professional mentoring plans for staff.
Manage service contract lifecycles, including pricing, renewals, scope expansions, and re-estimates.
Monitor account margins, labor utilization, billing accuracy, and accounts receivable collections to support profitability.
Apply regional market knowledge to pricing, union labor costs, and subcontractor management.
Educate clients on BAS and HVAC control capabilities, smart-building technologies, and energy-saving strategies.
Collaborate with engineering, project management, and field technicians on technical solutions, cost estimates, and scopes for retrofits and upgrades.
Coordinate resource allocation with field engineers and project leaders to meet contract commitments and customer schedules.

Benefits

Medical, dental, and vision coverage.
Wellness incentives.
Retirement benefits.
Paid vacation, up to 15 days.
Paid sick days, up to 5 days.
Paid personal leave, up to 5 days.
Paid holidays, up to 13 days.
Birth and adoption leave.
Parental leave.
Family and medical leave.
Bereavement leave.
Jury duty leave.
Military leave.
Purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Short-term cash incentives, subject to plan requirements.