Service Account Assistant

Alphabe Insight Inc • Boston, MA

7d • Onsite

About The Position

We are seeking a highly organized and detail-oriented Service Account Assistant to support our client service and account management operations. In this role, you will assist with maintaining client accounts, coordinating communications, handling documentation, and ensuring a smooth customer experience. This position is ideal for someone who enjoys working in a fast-paced environment while providing excellent administrative and customer support.

Requirements

• Strong communication and organizational skills
• Ability to multitask and prioritize responsibilities effectively
• Professional attitude with excellent attention to detail
• Basic computer proficiency and familiarity with office software
• Problem-solving mindset and willingness to learn
• Ability to work independently and as part of a team
• Strong customer service and interpersonal skills

Responsibilities

• Assist with managing and maintaining client accounts
• Coordinate communication between clients and internal departments
• Prepare reports, account records, and service documentation
• Respond to customer inquiries in a professional and timely manner
• Support scheduling, follow-ups, and service updates
• Maintain accurate data entry and organized account information
• Collaborate with team members to improve operational efficiency
• Provide general administrative support when needed

Benefits

• Competitive salary package
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Skill development and ongoing training opportunities
• Modern and professional workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed