Account Service Representative

the Lynden Family of Companies • Vaughan, ON

1d • Onsite

About The Position

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. We take pride in our work, knowing that providing dependable service can impact people’s lives. Lynden International Logistics ULC is actively seeking a detail oriented Account Service Representative to join our team at our Vaughan, ON location. The successful Account Service Representative is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality. The ASR is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required.

Requirements

• Ability to work independently and as a team member.
• Excellent verbal and written communication skills.
• Excellent customer service skills and pleasant telephone manner.
• Good interpersonal skills to liaise effectively with clients, customers, staff and management.
• Attention to detail.
• Secondary school diploma.
• 1+ years' in customer service or equivalent combination of education, experience and training.

Responsibilities

• Computer entry of customer orders.
• Oversee EDI transactions on behalf of the client and customer.
• Advise and enforce client minimum order quantity guidelines.
• Advise and enforce order increments to ensure desired quantity is ordered based on client requirements.
• Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
• Maintain current knowledge of client promotional deals and advise customers accordingly.
• Advise and enforce pay terms by client as required.
• Handle customer inquiries, problems, and complaints.
• Convey back order information on behalf of client to their customers at time of order placement.
• Edit and enter customer returns once authorization has been received and process a credit as required.
• Communicate daily with clients to provide information as requested.
• Maintain and verify inventory, and forward to clients.
• Process client claims with carriers for any damages or loss while in transit to the customer.
• Enters and maintains contract and deals on behalf of the client if required.

Benefits

• Competitive salary ranging from $46,000 - $52,000 CAD.
• Medical, dental, disability, AD&D, and life insurance benefits.
• Pension plan.
• Paid sick days.
• Access to our EAP (Resources for Living) to better support our team.
• Years of service recognition awards.
• Company picnics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED