Service Access Coordinator

Hampton-Newport News Community Services Board • Hampton, VA

6d • Onsite

About The Position

The Service Access Coordinator serves as the central point of coordination for service access and patient flow across multiple on-site crisis programs, including Emergency Services, Marcus Alert, CIT Assessment Center, the 23-Hour Crisis Receiving Center, and the Crisis Stabilization Unit. This position helps ensure individuals receive timely access to appropriate services by coordinating communication among programs, assisting with referrals and transitions of care, and addressing service-access issues in real time. The Service Access Coordinator facilitates communication, supports patient flow decisions within established protocols, and promotes coordination among clinical teams, programs, community providers, and healthcare partners.

Requirements

• Master's degree in Human Services or a related field.
• Two (2) years of clinical experience including therapeutic counseling, crisis intervention, and case management or care coordination functions with individuals with serious mental illness and/or co-occurring disorders.

Nice To Haves

• Knowledge of Virginia's behavioral health systems of care, including crisis/emergency services, is preferred.

Responsibilities

• Coordinate referrals and connect individuals with appropriate services and providers based on their needs.
• Conduct phone and face-to-face interviews with individuals, families, and care providers to assess needs and determine appropriate services.
• Work with program managers, administrators, and the Director on complex situations requiring additional review or support.
• Communicate with psychiatric and healthcare providers about available services, transfers, and step-down care for individuals served by the CRC and CSU.
• Help individuals access community resources such as shelter, food, medical care, transportation, disability benefits, and other available assistance.
• Educate individuals and staff about available services and resources and assist with connecting individuals to appropriate supports.

Benefits

• Medical, Dental, and Vision Insurance
• Virginia Retirement System (VRS)
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Annual and Sick Leave
• 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level