Caruso's - Server

Rosewood Hotel Group•Montecito, CA

95d•Onsite

About The Position

Rosewood Miramar Beach is looking for an exceptional and extraordinary Server to join their team. The Server is responsible for the overall guest dining experience within the restaurant outlet. This includes taking food and beverage orders, serving alcoholic and non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. The role also involves preparing specific food items tableside, collecting payments, and assisting in the maintenance of the restaurant area and equipment.

Requirements

Must be able to perform job functions with attention to detail, speed, and accuracy.
Prioritize, organize, and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand a guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Ability to maintain good coordination.
Ability to operate, clean and maintain all equipment required in job functions.
Ability to comprehend and follow recipes.
Speak, read, and write English.
Must be able to exert physical effort in transporting 20 pounds.
Endure various physical movements throughout the work areas.
Reach up and down.
Remain stationary at times throughout work periods.
Satisfactorily communicate with guests and co-workers to their understanding.
Diploma/Some College or an equivalent combination of education and work-related experience.
Must have a current and valid Food Handler Certification.
Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Minimum 21 years of age to pour alcoholic beverages.
Minimum three years’ experience in restaurant service.

Nice To Haves

Fluency in other languages preferred.
Hotel operational exposure (i.e., F&B) preferred.
Experience with a luxury or ultra-luxury property or brand preferred.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the restaurant.
Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain complete knowledge of P.O.S. and manual systems.
Complete opening side duties as assigned, including checking stock and supplies, folding napkins, requisitioning and transporting supplies, setting tables, setting up condiments and beverages, ensuring sufficient silverware, glassware, and chinaware, preparing cold food items, checking cleanliness and condition of assigned station and service areas, setting up station with supplies and equipment, and setting up and checking equipment for table side service.
Follow up on special arrangements to ensure compliance.
Take guests’ food and beverage orders, utilizing suggestive selling techniques.
Record orders of guests following departmental service procedures.
Input orders into the system and ensure transmission of food orders is verified by the kitchen.
Communicate additional meal requirements and special requests to the kitchen.
Prepare all Table Side dishes and drinks.
Check storage areas for proper supplies, organization, and cleanliness.
Legibly document orders when the system is down and distribute food orders to the kitchen.
Retrieve all alcoholic beverage items from the bar and serve to guests in accordance with departmental standards.
Open and serve wine/champagne bottles in accordance with departmental standards.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
Anticipate guests' needs, respond promptly, and acknowledge all guests.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Guide the activities of the assigned Server Assistant to ensure optimum service to guests.
Present guest checks and process payments through the Cashier.
Adhere to payment, cash handling and credit policies/procedures.
Collect and report tips at the end of the assigned shift.
Complete closing side duties, including storing reusable goods, breaking down goods, cleaning equipment, restocking items, and marrying and stocking condiments.
Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
Perform all other duties as required.
Maintain confidentiality of guest information and pertinent hotel data.