Server

Onvo•Lake Township, PA

11d•Onsite

About The Position

The Server will provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables. Develop and maintain professional functional working relations with IHOP Team Members and guests. Execute the “Server Guidelines to Great Customer Service” per IHOP SOP to ensure a high quality guest experience. Communicate guest food orders and service requests in an accurate and timely manner. Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return. Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge. Comply with SOP methods in regard to guest checks and maintaining cash control. Stock and rotate all needed supplies in the service areas and dining room. Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP. Maintain a waiting list as necessary. Perform all cleaning duties according to posted cleaning charts. Clear, clean and reset tables and clean chairs, booths and floors after guests leave. Comply with IHOP and Onvo uniform and appearance standards. Perform other duties as assigned.

Requirements

Physically capable of standing for long hours.
Willing to cover shifts when needed.
Willing to work evenings, weekends, and holidays as needed.

Nice To Haves

Background in customer service and hospitality
Go-getter attitude

Responsibilities

Provide prompt, efficient, courteous service to all guests, including greeting, seating, taking and serving orders, clearing dishes, and resetting tables.
Develop and maintain professional working relationships with IHOP Team Members and guests.
Execute "Server Guidelines to Great Customer Service" per IHOP SOP.
Communicate guest food orders and service requests accurately and timely.
Handle guest complaints in a timely manner, inquire about dining experience, thank guests, and invite them to return.
Memorize and apply IHOP terminology, abbreviations, methodologies, plating, and menu knowledge.
Comply with SOP methods regarding guest checks and cash control.
Stock and rotate needed supplies in service areas and dining room.
Comply with all federal, state, and local regulations, IHOP Safety Manual, and SOP.
Maintain a waiting list as necessary.
Perform all cleaning duties according to posted cleaning charts.
Clear, clean, and reset tables, and clean chairs, booths, and floors after guests leave.
Comply with IHOP and Onvo uniform and appearance standards.
Perform other duties as assigned.
Work effectively with others in a positive, supportive, and cooperative manner.
Maintain a high standard of cleanliness.
Perform all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors, and the environment are not at risk.
Comply with all company safety policies, procedures, and instructions.