Server

AccorHotel•Miami, FL

13d•Onsite

About The Position

The Server is responsible for providing efficient and friendly customer service at all times, and for maintaining a clean, professional, and top-quality restaurant. This role involves attending to guest needs during meal periods, setting up the restaurant area, and adhering to service standards and liquor liability laws. The Server must be knowledgeable about the menu, able to resolve guest issues, and maintain positive relationships with other staff members. They will also be responsible for opening and closing the restaurant shift, using the POS system for checks, and following inventory procedures.

Requirements

Must be familiar with and adhere to all liquor liability laws.
Must attend all designated pre-meal meetings.
Must be familiar with all policies related to liquor liability laws.
Must serve all guests in consistent manner, using Novotel Miami Brickell Service Standards.
Must be able to bus tables, and re-set the tables as needed.
Must be able to use Micros to open and close checks.
Must know the menu and be able to describe the items to guests.
Must be able to resolve guests’ issues and create an amazing experience.
Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
Maintain an awareness of all functions, events and meetings taking place at any given time.
Control heavy volume at the restaurant.
Knowledge of hotel property.
Inform the guest about buffets, hotel activities and community.
Attend to and anticipate guest’s needs.
Greeting guests. Anticipate guest’s needs to create an amazing experience.
Assist with IRD when required.
Place orders in the Silverware POS System and close checks accordingly.
Responsible to follow FIFO procedures.
Label daily perishables.
Label dairy products.

Nice To Haves

All your information will be kept confidential according to EEO guidelines.

Responsibilities

Perform all restaurant side work as designated by the supervisor.
Efficiently and properly perform all service standards.
Attend to all needs of the guests during meal periods, breakfast, lunch and dinner.
Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant.
Must be familiar with and adhere to all liquor liability laws.
Must attend all designated pre-meal meetings.
Responsible for setting up restaurant area.
Adhere to predefined drink service guidelines and responsible for beverage familiarization.
Perform any other duties assigned by management.
Maintain a neat and professional appearance following the grooming standards.
Maintain an awareness of liquor costs and minimize waste, which may raise them.
Must be familiar with all policies related to liquor liability laws.
Ability to open and close the restaurant shift assigned.
Must serve all guests in consistent manner, using Novotel Miami Brickell Service Standards.
Must be able to bus tables, and re-set the tables as needed.
Must be able to use Micros to open and close checks.
Must know the menu and be able to describe the items to guests.
Must be able to resolve guests’ issues and create an amazing experience.
Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
Maintain an awareness of all functions, events and meetings taking place at any given time.
Control heavy volume at the restaurant.
Knowledge of hotel property.
Inform the guest about buffets, hotel activities and community.
Attend to and anticipate guest’s needs.
Greeting guests. Anticipate guest’s needs to create an amazing experience.
Assist with IRD when required.
Place orders in the Silverware POS System and close checks accordingly.
Responsible to follow FIFO procedures.
Label daily perishables.
Label dairy products.