Server- On-Call

HumanGood • Los Altos, CA

1d • Onsite

About The Position

The Waitstaff/Server’s day-to-day work includes routinely setting up, clearing and cleaning and resetting dining room. You would be taking menu orders and serving residents and guests meals in a timely and gracious manner. You will be providing quality customer service to residents and guests. This is an on-call position. Typical shifts that need coverage are Monday-Saturday 3-8pm, Sundays 10am-pm.

Requirements

• Prior customer service experience
• Prior food service, fast food or restaurant experience
• Availability that might include evenings, weekends, & holidays
• Teens are welcome to apply!

Nice To Haves

• Prior experience working with seniors
• Food Handler’s or ServSafe certification

Responsibilities

• Greets residents and guests promptly as they arrive at their table.
• Records accurate food and beverage orders and input into the POS system.
• Explains how menu items are prepared, describing ingredients and cooking methods.
• Informs guests of daily specials, makes recommendations.
• Attends pre-shift Showtime meetings, listening to menu descriptions and taking notes as needed to remember ingredients and allergy alerts.
• Carries service tray in correct placement of orders to facilitate service of food and beverages.
• Works safely, consistently using designated safety equipment (personal protective equipment- PPE).
• Completes bussing, runner, meal plater, utility and catering duties as needed or assigned.
• Handles guest complaints in a positive and professional manner, referring to supervisor as appropriate.
• Flexible with job duties.
• As assigned works all shifts and holidays.
• As assigned, performs catering function set up, break down and service.
• Organizes tasks and completes all assigned tasks.
• Maintains front of house and kitchen sanitation requirements.
• Completes pre and post shift cleaning and stocking side work duties.
• Communicates appropriately with supervisors and dining room staff.
• Listens and follows up effectively.
• Set tables with silverware, saucers, bread plates, cups, water glasses, etc.
• Fill water pitchers, coffee pots, napkin and bread baskets.
• prepares juice and milk or milk carts; folds napkins; places butter and creamers, jellies.
• prepares and oversees buffets and salad bars.
• Wait on residents, taking orders, serving food, beverages, and desserts.
• serves up desserts and salads.
• cleans off dishes as resident’s finish eating.
• May prepare trays and tray tags for next meal.
• may serve on tray line.
• May prepare and deliver snacks.
• Keep accurate meal counts.
• Handle food in accordance with sanitary and recognized food serving standards.
• Responsible for adhering to HIPPA privacy rules and company policies, procedures and practices which require that resident-identifiable health information will only be used to perform the essential functions of this job.
• Perform related duties as assigned.

Benefits

• Health, Dental and Vision Plans
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed