Berenjak Server - Soho House Chicago

Soho House•Chicago, IL

2d•Onsite

About The Position

Berenjak is opening in Chicago, inspired by Tehran's neighborhood kebab houses, focusing on incredible food, genuine hospitality, and bringing people together. As a founding team member, you'll play an important role in creating a restaurant where guests and staff feel cared for. At Soho House, a Server is responsible for understanding, discussing, and educating members and guests on all menu items and potential allergies, while presenting an approachable and elevated experience by following Soho House Service Standards. The Server is crucial for service success and guest satisfaction, collaborating with team members, completing pre- and post-service duties, accurately entering orders into the POS, and being attentive to member/guest requests. A successful Server maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible, working under pressure to ensure seamless communication between Front of House (FOH) and Back of House (BOH) staff.

Requirements

Minimum of 2+ years’ experience in similar capacity
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and autonomously
Tips certified and POS knowledge

Nice To Haves

Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Responsibilities

Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
Complete all check out reports at the end of each shift and have it double checked and signed by management
Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
Assist runners and bussers when possible with expo and service bar tickets to support all table orders
Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
Performs other duties as assigned by supervisor/manager