Berenjak Host - Soho House Chicago

Soho House•Chicago, IL

2d•Onsite

About The Position

Berenjak is opening in Chicago, inspired by Tehran's neighborhood kebab houses, focusing on incredible food, genuine hospitality, and bringing people together. As a founding team member, you will be crucial in creating a restaurant where guests and staff feel cared for. At Soho House, the Host is a primary point of contact for members, guests, and staff, responsible for greeting, managing reservations, and ensuring a positive dining experience from arrival to departure. This role requires strong organizational and people skills, a friendly and professional demeanor, and efficiency in handling high-volume phone lines and guest interactions. Successful candidates may also train other reception team members on service standards.

Requirements

Minimum of 3+ years of experience in a similar role.
Proficiency with OpenTable and MICROS systems.
Experience answering high-volume phone lines and professionally handling inquiries.
Problem-solving skills and ability to resolve conflicts.
Detail-oriented, articulate, and capable of multi-tasking in a demanding environment.
Strong communication skills and ability to follow written and verbal instructions.
Flexible schedule with availability to work nights, weekends, and holidays as needed.
Ability to work on your feet for 8-10 hours.
Ability to understand and communicate clearly with guests, members, and coworkers.
Ability to reach and handle computer equipment and desktop items.
Occasional kneeling, bending, crouching, and climbing as required.

Nice To Haves

Ability to train other reception team members on process and service standards.

Responsibilities

Greeting members and guests by name (if local/applicable) and welcoming new guests hospitably.
Answering high-volume phone lines and confidently responding to inquiries about menus, hours, amenity availability/pricing, and reservations for the restaurant, roof, and cinema.
Creating reservations for the club/restaurants.
Assisting F&B Managers with service standards and execution on the floor.
Handling all calls and interactions with friendliness, accuracy, and discretion.
Collaborating with the reception team to ensure excellent service and manage expectations.
Building relationships with members and guests.
Communicating feedback and red flags to management.
Influencing a fun and positive atmosphere by being approachable and professional.
Performing other duties as assigned by supervisor/manager.

Benefits

Competitive compensation packages.
Global benefits and perks.
Training to develop technical and managerial skills.
Medical, Dental & Vision insurance for full-time employees.
Retirement fund with a 2% match for full-time employees.
Sick days and vacation days for full-time employees.
Career development opportunities domestically or internationally.
Mentoring, apprenticeship, local outreach, and sustainability programs through Soho Impact.
Access to a wide range of internal and external training courses.
Participation in Cookhouse & House Tonic events (food and drink related).
Team events (fitness sessions, cinema screenings, art classes).
Provided substantial meal free of charge while on duty.