Berenjak Host - Soho House Chicago
About The Position
Berenjak is opening in Chicago, inspired by Tehran's neighborhood kebab houses, focusing on incredible food, genuine hospitality, and bringing people together. As a founding team member, you will be crucial in creating a welcoming environment for guests and staff. The Host role is a primary point of contact for members, guests, and staff, responsible for greeting, managing reservations, and answering calls to ensure a positive dining experience from arrival to departure. This role requires excellent organizational and people skills, a friendly and professional demeanor, and efficiency in managing reservations and table readiness.
Requirements
- Minimum of 3+ years’ experience in a similar role
- Must have OpenTable and MICROS experience
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Responsibilities
- Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
- Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
- Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
- Punctuating all calls and interactions with friendliness, accuracy, and discretion
- Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
- Influence a fun and positive atmosphere by being approachable and professional
- Performs other duties as assigned by supervisor/manager
- Training other reception team members on process and service standards
- Mastering the phone system
- Ensuring all anticipated covers are accounted for during service
- Ensuring tables are ready for the reservation’s arrival
Benefits
- Medical
- Dental
- Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Training to develop technical and managerial skills
- Career progression opportunities (domestically or internationally)
- Mentoring, apprenticeship, local outreach and sustainability programs
- Access to internally and externally run courses
- Access to monthly calendars for trips, trainings, and events
- Access to monthly team events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge while on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
