Berenjak Server - Soho House Chicago

Soho House & Co.•Chicago, IL

17h•Onsite

About The Position

We're excited to bring Berenjak to Chicago. Inspired by the beloved neighborhood kebab houses of Tehran, Berenjak is a place where incredible food, genuine hospitality, and bringing people together around the table are at the heart of everything we do. As we prepare to open our doors, we're looking for passionate, and dedicated people to join our founding team. Whether you're welcoming guests, crafting memorable dining experiences, or working behind the scenes, every role is an important part of creating a restaurant where both our guests and our team feel truly cared for.

Requirements

Minimum of 2+ years’ experience in a similar capacity.
Ability to thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem-solving under pressure.
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule and Club School.
Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
Ability to take direction, work in a team environment and autonomously.
Tips certified and POS knowledge.

Responsibilities

Understanding, discussing, and educating members and guests on all menu items and allergies.
Presenting an approachable and elevated experience by following Soho House Service Standards.
Ensuring the success of service and guest satisfaction.
Collaborating with other team members.
Completing pre-service and post-service duties.
Accurately entering orders into POS.
Being attentive during service to support additional member or guest requests.
Maintaining a positive and influential attitude, being detail-oriented, process-driven, and flexible while working under pressure to ensure seamless communication between Front of House (FOH) and Back of House (BOH) staff.
Developing and maintaining professional relationships with all coworkers and management.
Completing checklists on all trained processes learned in Club School.
Positively influencing members and guests' experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards.
Maintaining communication and advising Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk.
Completing all check out reports at the end of each shift and having them double checked and signed by management.
Adhering to health and safety policies as well as all Company policies, procedures, standards, and local, state, and federal law as applicable.
Ensuring food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
Assisting runners and bussers when possible with expo and service bar tickets to support all table orders.
Cleaning and stocking server alley and bar area, polishing silverware, plates and/or glassware as needed.
Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests.
Performing other duties as assigned by supervisor/manager.

Benefits

Medical, Dental & Vision
Retirement fund with a 2% match
Sick days
Vacation days
Training to develop technical and managerial skills
Career progression domestically or internationally
Managerial or technical advancement
Mentoring, apprenticeship, local outreach and sustainability programs
Extensive range of internally and externally run courses
Access to monthly calendars for trips, trainings, and events related to food and drink
Team events (fitness sessions, cinema screenings, art classes)
Substantial meal free of charge while on duty