Server - Regular PT Roles Available

Trailborn Hotel Management • Highlands, NC

5d

About The Position

As a Server, you take food and beverage orders, serve items, maintain guest satisfaction, process payments, and respond to guest complaints and concerns. You maintain detailed knowledge of menu items and beverages, provide attentive and accurate service, and coordinate with the kitchen and fellow team members. The role requires adherence to quality, safety, and service standards and completion of assigned closing duties.

This is a regular part-time, non-exempt position. The schedule is flexible and may include extended hours, evenings, weekends, and holidays, depending on business coverage needs and seasonality. Pay is $3.50 plus tips.

Requirements

• Meet the minimum legal age to serve alcoholic beverages.
• Hold TIPS certification or be able to obtain it within 90 days of hire.
• Demonstrate strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
• Have excellent verbal, non-verbal, and written communication skills in English.
• Be able to perform basic arithmetic and accurately handle POS transactions.
• Maintain a professional demeanor, positive attitude, and strong work ethic.
• Remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
• Maintain confidentiality of guest and company information.
• Stand, walk, and move quickly for extended periods of up to 8–10 hours per shift.
• Lift, carry, and transport up to 30 lbs.
• Frequently bend, stoop, reach, and carry service items.
• Have the manual dexterity to handle glassware, flatware, and POS equipment.
• Work in a fast-paced environment while maintaining attention to detail.
• Be available for a flexible schedule that may include extended hours, evenings, weekends, and holidays.

Nice To Haves

• Previous experience as a restaurant or banquet server in a high-volume setting.
• Knowledge of basic cocktails, wine varietals, and beverage service standards.
• Strong teamwork skills and the ability to work with minimal supervision.
• Good organizational skills and the ability to multitask while staying focused.

Responsibilities

• Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverages, glassware, and garnishes.
• Greet, welcome, and acknowledge guests according to company standards.
• Set tables and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
• Serve food and alcoholic beverages, answer menu and beverage questions, and promptly enter orders in the POS system.
• Accurately communicate special requests, allergies, and dietary needs to the kitchen.
• Check in with guests to ensure satisfaction, anticipate service needs, and address concerns.
• Present checks accurately, process payments, and thank guests.
• Know and properly use equipment, follow cleaning procedures, and operate equipment as intended.
• Communicate with the kitchen about menu questions, product availability, wait times, and order changes.
• Assist team members by running food, bussing tables, and restocking when possible.
• Complete closing duties, including restocking and securing service areas.
• Maintain a clean, professional uniform and appearance.
• Develop positive working relationships and support team goals.
• Adhere to quality, safety, and service standards.
• Perform other reasonable duties as assigned by supervisors.

Benefits

• Medical insurance with company contribution (eligibility shown for full-time employees only).
• Dental insurance with company contribution (eligibility shown for full-time employees only).
• Vision insurance with company contribution (eligibility shown for full-time employees only).
• Paid time off (eligibility shown for full-time employees only).
• 401(k) with company match (eligibility shown for full-time and part-time employees).
• Sick time (eligibility shown for full-time and part-time employees).
• Employee dining discounts (eligibility shown for full-time, part-time, and seasonal employees).
• Employee marketplace discounts (eligibility shown for full-time, part-time, and seasonal employees).

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed