Server | Lounge by TopGolf (Seasonal)

Omni Hotels & Resorts•Frisco, TX

About The Position

The Server at Lounge by TopGolf promptly and courteously serves guests with genuine care. Lounge by TopGolf is a gaming lounge offering chef-driven food, local craft beers, and elevated cocktails. This seasonal role runs through January and also assists with the pop-up Sookeasy and annual Blitzen bar.

Requirements

At least one year of serving experience.
Must hold unexpired Food Handler and TABC certifications or obtain them upon hire.
Knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
Ability to enter information accurately and efficiently into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Must be able to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to frequently bend, reach overhead, twist, and consistently use hands and arms.
Ability to stand and walk for extended periods or an entire work shift in indoor and outdoor environments.

Nice To Haves

High-volume sports or live-entertainment bar experience.
Previous cash-handling experience.

Responsibilities

Know the dining room and be fully familiar with menus and beverage offerings.
Greet guests pleasantly and provide superior customer service.
Take orders, answer questions, and offer suggestions about food, beverages, and daily specials.
Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
Record orders in the MICROS system and follow cash-handling standards.
Check with guests to ensure satisfaction with each food course and beverage.
Present accurate checks and process payments.
Maintain clean work areas throughout the day.
Set up and break down stations and complete assigned side work.
Ensure tables are properly set, including polishing and cleaning glasses.
Serve guests according to Omni Moments of Service Standards.
Be pleasant, smile, greet guests, and use surnames when obtained.
Clean, clear, and reset service areas.
Protect the hotel from liability related to over-serving guests.
Perform other duties assigned by the restaurant manager.