Copy of Server (21+ for Alcohol Service)

Roux Heirloom LLC•Salt Lake City, UT

23h•Onsite

About The Position

Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands, continually growing. They are a collection of individuals who care and work together each day to create meaningful experiences. The company believes in the power of life-changing experiences while breaking bread with others and has made it their mission to see that it happens much more regularly. They recognize their responsibility to their local community, including friends, families, neighbors, and associates. Heirloom Restaurant Group focuses its time and energy on finding those who share their values and creating mutually beneficial partnerships. Their approach to food is to allow the inherent beauty of the bounty from farmers and producers to shine through, doing so in comfortable and nurturing spaces to set the stage for meaningful experiences. They cook food, run restaurants, and love what they do.

Requirements

Must be 21+ years of age in order to serve alcoholic beverages
Previous experience as a server in a restaurant or hospitality setting.
Excellent communication and interpersonal skills.
Knowledge of food and beverage menu items, including alcoholic beverages.
Ability to handle cash transactions and operate point-of-sale systems.
Strong customer service orientation.
Familiarity with local and state alcohol regulations.
Flexibility to work evenings, weekends, and holidays.

Responsibilities

Have a thorough understanding of the food and beverage menu, including appetizers, entrees, desserts, and alcoholic beverages.
Provide recommendations and descriptions of menu items, including wine and cocktail pairings.
Take precise and accurate food and drink orders from customers.
Ensure all special requests and modifications are communicated to the kitchen and bar staff.
Understand basic cocktail preparation methods and garnishing techniques.
Verify the age of customers to ensure they are 21 or older before serving alcoholic beverages.
Understand and comply with local and state laws regarding the sale and service of alcoholic beverages.
Monitor customer alcohol consumption to prevent over-service.
Refuse service to customers who show signs of intoxication and handle such situations professionally.
Provide exceptional customer service, addressing inquiries, and ensuring customer satisfaction.
Check in with guests to ensure their needs are met and promptly address any concerns.
Recommend and upsell premium or specialty food and beverage items, including alcoholic beverages.
Promote daily specials and promotions to enhance the dining experience.
Work closely with kitchen and bar teams to coordinate the timing of food and beverage service.
Communicate any special requests or modifications to the kitchen and bar.
Handle cash and process credit card transactions accurately.
Provide change and receipts promptly.
Keep the dining and serving areas clean and well-organized.
Adhere to hygiene and sanitation guidelines, particularly in the handling of glassware and serving utensils.