Copy of Patient Service Representative
Northwest Asthma & Allergy Center•Seattle, WA
•$54,080 - $60,320•Onsite
About The Position
NW Asthma & Allergy Center is looking for a Patient Service Representative (PSR) to ensure a seamless patient experience by providing stellar customer service at our Renton clinic. The PSR is the first point of contact for our patients and supports our team by managing patient inquiries, scheduling appointments and handling administrative tasks.
Requirements
- High school diploma or GED and 2 years of medical office experience
- Exceptional customer/patient service/interpersonal skills
- Self-motivation, empathy, and ability to multi-task
- Clear and effective communication in a positive manner; attention to detail, spelling and grammar
- Knowledge of computer and phone systems
Responsibilities
- Greet patients upon arrival
- Verify and update patient information to ensure proper billing
- Obtain appropriate patient consents if necessary
- Schedule and verify appointments
- Verify insurance and ensure necessary information and insurance card copies are in the EMR system
- Manage patient messages and calls
- Collect co-pays, and patient balances
- Follow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider)
- Secondary monitoring of patient waiting area
- Scanning, faxing and mailing of documents as needed
- Occasional travel to Seattle area clinics
- Other duties as requested
Benefits
- Medical PPO
- Dental PPO
- Vision
- Employer paid Life and AD&D
- Employer paid LTD
- Profit sharing and 401k plan
- PTO - 21 days accrued per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
