Copy of Patient Service Representative
About The Position
We are seeking a dedicated and compassionate Patient Services Representative to join our healthcare team. This vital role involves ensuring a positive experience for patients from the moment they contact our facility through their visit and follow-up care. If you are organized, empathetic, and committed to providing excellent customer service, we encourage you to apply. Join our team and be part of a supportive, patient-centered organization committed to delivering exceptional healthcare experiences. We offer opportunities for growth, ongoing training, and a collaborative work environment dedicated to making a difference in patients' lives.
Requirements
- High school diploma or equivalent; additional healthcare or administrative training preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in electronic health records (EHR) systems and Microsoft Office Suite
- Ability to handle sensitive information with confidentiality and professionalism
- Compassionate attitude and strong customer service orientation
- Ability to work effectively in a fast-paced healthcare environment
Responsibilities
- Greet patients warmly and assist them with check-in and check-out procedures
- Collect and verify patient information, insurance details, and medical histories
- Respond to patient inquiries via phone, email, or in person, providing accurate information and support
- Coordinate with medical staff to ensure smooth patient flow and timely care delivery
- Maintain accurate and confidential patient records in compliance with privacy regulations
- Assist with billing and payment processing as needed
- Support patient education and provide guidance on healthcare services and procedures
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
