Server, Alteno

Starwood Hotels•Austin, TX

7d•Onsite

About The Position

The Food & Beverage team is currently seeking a hard-working, attentive Server for Alteno. In this role, you'll master the ability to provide support for the F&B team, to ultimately execute the perfect experience for our guests dining experience with us. Alteno pays homage to its Jaliscan Highland roots and traditions, incorporating a mix of heritage flavors and rustic preparations that spotlight the cuisine and culture of Los Altos de Jalisco.

Requirements

Prior serving experience.
Are organized and proficient at multitasking.
Are a reliable team player willing to learn and adapt to new situations.
Strong communication and customer service skills.
Able to lift at least 50 lbs.
Proficient in verbal and written English communication.
Able to stand for long periods of time.
Food Handling certification (can be obtained during employment).

Responsibilities

Fulfilling all guest’s service needs according to 1 Hotel standards.
Maintaining a working knowledge of full food and drink menu while making recommendations.
Observing guests’ dining experience to confirm satisfaction, responding promptly to any requests.
Providing guest check promptly and returns receipt promptly.
Keeping all service and table areas clean, organized, and stocked.
Assisting busser or fellow servers in clearing and resetting tables when needed.
Providing engaged, friendly and attentive customer service to all guests inclusive of eye contact respectable conversation and smiling.
Practicing highest regards for safety within all areas and with all materials.
Following and adhering to all standards set forth by federal and state guidelines.
Having knowledge of state and federal liquor regulations pertaining to serving alcohol.
Performing other related activities as assigned by management.
Guaranteeing neat and quality service.
Participating in daily shift meetings.
Adhering to strict uniform & grooming standards.
Following company cash handling and payment tendering procedures with care.
Following all company and safety and security policies and procedures; reporting any maintenance problems, safety hazards, accidents, or injuries; completing safety training and certifications; properly storing flammable materials.
Ensuring compliance with hotel policies, procedures, and standards with self and colleagues.
Ensuring uniform and personal appearance are clean and professional.
Maintaining confidentiality of proprietary information.
Embodying the 1 Hotels Vision, Mission and Compass; delivering on Our Promise, providing Good-Natured Service and upholding our Brand Pillars.