SLCT Server - PT

DREAMWEAVER HOTELS INC - THEWIT • Chicago, IL

25d • $13 - $13 • Onsite

About The Position

A Server at State and Lake Chicago Tavern delivers attentive, knowledgeable, and friendly service in a fast-paced downtown Chicago environment. The role involves taking food and beverage orders, ensuring accurate and timely service, maintaining menu knowledge, responding professionally to guest requests, and working with teammates to create a welcoming atmosphere for locals, tourists, and business travelers. The restaurant is in downtown Chicago’s Loop and Theater District and serves a high volume of guests in an upscale tavern setting.

Requirements

• At least one year of food and beverage experience.
• Previous experience as a server or in a similar front-of-house role.
• Food Handler's Certification.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and effective time management.
• Ability to handle guest inquiries, complaints, and concerns professionally and courteously.
• Knowledge of food safety standards and hospitality service procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Computer skills.
• Knowledge of the Micros POS system.
• Basic knowledge of reservation systems and/or point-of-sale systems.
• Hospitality or restaurant management training.

Responsibilities

• Present menus, answer questions, and make suggestions about food, beverages, and service.
• Enter guest orders and special requests into the hotel point-of-sale system and communicate them to the kitchen.
• Coordinate food timing, check completed orders against the guest’s original order, and deliver items promptly.
• Anticipate guest needs, check satisfaction, offer suggestions, and respond appropriately to concerns and requests.
• Close guest checks accurately and process cash and credit card payments.
• Settle voided checks and complimentary meals properly.
• Break down, clean, and set up tables, buffets, and food stations.
• Work professionally and harmoniously with coworkers and supervisors.
• Complete post-shift side work and ensure staff complete assigned side work.
• Communicate effectively with guests, associates, and managers, and respond to guest complaints.
• Promote teamwork and associate morale.
• Maintain knowledge of hotel property, staff, services, operating hours, and surrounding area.
• Follow company work rules, procedures, and policies.
• Perform other duties as assigned.

Benefits

• Choice of three medical plans.
• Two dental plan options.
• Vision insurance.
• Paid time off.
• Accident, hospital indemnity, and critical illness plans.
• 401(k) retirement plan with employer contributions.
• Flexible Spending Account for healthcare and dependent care expenses.
• Employer-provided life and AD&D insurance, with additional voluntary options.
• Employer-provided short-term disability coverage.
• Voluntary long-term disability coverage.
• Commuter benefits for transit and parking expenses.
• Pet insurance.
• Hilton travel discounts and employee room rates worldwide.
• Career growth and training opportunities.
• Access to wellness programs and employee appreciation events.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED