The Venue - Seasonal Server

Onural Group•Palm Desert, CA

5d•Onsite

About The Position

We are looking for a skilled, experienced and friendly Restaurant Server to join our team for the season! This position plays a big role creating and providing the best customer experience and satisfaction. Your ultimate goal should be to provide an exceptional guest experience. Oversee Front of House operations and assists in the performance of their job duties such as responding to inquiries, resolving issues or concerns. The Food Server has the primary objective of driving the vision for company and customer standards. Accountable for shaping and delivering the business’s production in order to drive the overall performance of the department. Balances company and customer demands with delivery and execution. Ensures that our products and services meet all necessary requirements before they reach the consumer. Oversees cost effectiveness, productivity, and the provision of company and customer demands that nurture continuous improvement. Under the direction of the Restaurant Manager, the Server is responsible for providing pleasant and efficient food and beverage service to guests. Responsible for taking orders from restaurant patrons and delivering their food to them. Duties include explaining the menu to their customers, communicating with kitchen staff and balancing dishes as they bring them to the appropriate table.

Requirements

Skilled, experienced, and friendly Restaurant Server
Ability to create and provide the best customer experience and satisfaction
Ability to provide an exceptional guest experience
Ability to oversee Front of House operations
Ability to respond to inquiries, resolve issues or concerns
Ability to drive the vision for company and customer standards
Ability to shape and deliver the business’s production
Ability to balance company and customer demands with delivery and execution
Ability to ensure products and services meet all necessary requirements
Ability to oversee cost effectiveness, productivity, and provision of company and customer demands
Ability to provide pleasant and efficient food and beverage service to guests
Ability to take orders from restaurant patrons and deliver their food
Ability to explain the menu to customers
Ability to communicate with kitchen staff
Ability to balance dishes
Ability to enter orders into the point of sale (POS) system
Ability to follow up on food and beverage orders with the back of house (BOH)
Ability to check on guests to establish satisfaction with the product and overall experience
Ability to provide management with feedback
Ability to accept customer payment

Responsibilities

Greeting and seating customers
Taking food and beverage orders and accurately entering them into the ordering system
Making menu item recommendations
Communicating any food allergy or special nutrition needs to kitchen staff
Ensuring all orders are filled quickly and accurately and that food is high quality
Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
Promptly addressing any customer service issues and referring to management if and when necessary
Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
Performing opening duties such as setting tables, polishing glasses, folding napkins, and replenishing condiments.
Assisting management and hosts to meet, greet, and seat guests, and issuing them food and wine menus.
Introducing yourself to guests and informing them of special offers and stock shortages before they select items off the menu.
Ensuring beverages are served swiftly and replenished continuously.
Ensuring accuracy when entering orders into the point of sale (POS) system.
Following up on food and beverage orders with the back of house (BOH).
Checking on guests to establish satisfaction with the product and overall experience, and providing management with feedback
Accept customer payment