Server PM - Crowne Plaza Kansas City Downtown

Hotel Equities Group, LLC•Kansas City, MO

11d•Onsite

About The Position

The PM Server supports the hotel's food and beverage operations by preparing, serving, or coordinating quality products and exceptional guest service. The position follows established standards for food safety, cleanliness, presentation, and service while contributing to an efficient and welcoming dining experience. The role supports special events, banquets, and other operational needs as assigned.

Requirements

Knowledge of food safety and sanitation practices appropriate to the role.
Strong customer service and communication skills.
Ability to work effectively in a fast-paced environment.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to stand and walk for extended periods.
Ability to bend, reach, stoop, and lift throughout the workday.
Ability to lift, carry, push, and pull food, beverage, equipment, and supplies as needed.
Ability to occasionally lift up to 50 pounds, depending on the position.
Ability to work in hot, cold, wet, or otherwise varying environments as required.

Nice To Haves

High school diploma or equivalent preferred for supervisory roles.
Previous food and beverage or hospitality experience preferred; requirements vary by position.
Experience with Point-of-Sale (POS) systems.
Experience with inventory or ordering systems.
Experience with Property Management Systems (PMS).
Experience with Microsoft Office Suite.

Responsibilities

Provide friendly, professional service to guests and respond to requests promptly.
Prepare, serve, or support food and beverage products according to established recipes and standards.
Maintain clean, organized, and sanitary work and service areas.
Follow food safety, sanitation, and responsible service requirements.
Monitor supplies and communicate inventory or replenishment needs.
Assist with setup, breakdown, stocking, and cleaning of food and beverage areas.
Respond appropriately to guest concerns and seek management assistance when needed.
Work collaboratively with culinary, restaurant, banquet, and hotel teams.
Follow cash-handling, point-of-sale, and company procedures when applicable.
Support special events, banquets, and other operational needs as assigned.
Perform other duties as assigned.