Golden Bee - Server

The Broadmoor•Colorado Springs, CO

About The Position

As a Golden Bee Server, you will create memorable dining experiences through genuine hospitality and polished, attentive service. You will guide guests through menu and wine selections, anticipate their needs, and ensure each course is delivered with precision and care. As an ambassador for the luxury resort, you will maintain a gracious and professional demeanor in a sophisticated, fast-paced dining environment. The role includes setting up and breaking down dining tables and service areas, welcoming and guiding guests, making tailored food and beverage recommendations, coordinating course delivery with culinary and sommelier teams, and maintaining a clean dining atmosphere. Servers also handle guest checks and POS transactions, bus and reset tables, follow health and responsible alcohol service regulations, and comply with The Broadmoor’s operational, safety, and service standards. The position requires learning about the resort’s history and offerings and performing other assigned duties. The stated pay range is $23.00–$32.00 per hour, inclusive of base pay and service charge. The breakdown is a $6.42 hourly base wage plus service charge commission paid per shift; historical commission earnings average $16.00–$25.00 per hour and fluctuate seasonally. The position always pays at least the current Colorado minimum wage of $15.16 per hour. Previous fine-dining or upscale restaurant experience is highly preferred, though equivalent education and professional experience may be considered. The position involves a flexible schedule that may include evenings, weekends, and holidays.

Requirements

Minimum high school diploma or GED equivalent.
Proficient understanding of wine service, food pairings, and modern POS systems.
Exceptional verbal communication skills and a polished, professional, empathetic presence.
Ability to use Microsoft Office tools for documentation and email communication.
Motivated team player able to collaborate and drive results through positive energy.
Excellent negotiation and conflict-resolution abilities and capacity to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices.
Flexible availability, including evenings, weekends, and holidays as required by the calendar of events.

Nice To Haves

At least two years of experience in fine dining or an upscale restaurant is highly preferred; an equivalent combination of relevant education and professional background will be considered.

Responsibilities

Set up and break down dining tables and chairs to luxury service standards.
Greet guests, seat or guide them, and anticipate preferences, dietary restrictions, and special occasions.
Learn the fine-dining food, cocktail, wine, and champagne offerings and provide tailored recommendations and detailed explanations.
Coordinate with culinary and sommelier teams to deliver courses accurately, promptly, and according to fine-dining etiquette.
Manage tables continuously, including crumb removal, water service, and course clearing.
Handle guest checks and POS transactions discreetly, accurately, and professionally.
Bus and reset tables, organizing dishes on trays for safe handling and a clean dining environment.
Keep service stations clean, organized, and stocked, and prepare work areas for the next service period.
Follow local health, sanitation, and responsible alcohol service regulations.
Comply with The Broadmoor’s guidelines, operational procedures, safety policies, and institutional standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform other assigned duties.