Server Courtyard by Marriott Nanaimo, Nanaimo BC

Hotel Equities•Nanaimo, BC

7d•Onsite

About The Position

Hotel Equities is searching for a Server for the Courtyard by Marriott Nanaimo. The role involves providing prompt and courteous food service to restaurant customers, ensuring warm, knowledgeable service and helpful guidance to guests. The server is responsible for greeting guests, preparing and presenting food items, maintaining a clean service area, and adhering to health codes and company standards. The position requires professional and consistent interaction with guests, including handling difficult situations diplomatically, taking accurate food and drink orders, and assisting with table arrangements. Maintaining a safe working environment by complying with safety programs, Health Department requirements, and job safety analysis is also crucial, along with enforcing sanitation laws and safety standards in the kitchen and restaurant areas.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
All associates must maintain a neat, clean and well-groomed appearance per Company Standards
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

Responsible for greeting every guest with a smile and positive attitude
Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely manner
Assist with setting tables and rearranging tables to accommodate larger parties
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Follow all applicable Company Standard Operating Procedures