Sales Coordinator Courtyard by Marriott Nanaimo, BC

Hotel Equities•Nanaimo, BC

10d•Onsite

About The Position

Hotel Equities is seeking a Sales Coordinator for the Courtyard by Marriott Nanaimo in Nanaimo, British Columbia. This is a one-year time-limited fixed-term contract to cover maternity leave. The primary purpose of this role is to assist sales managers and the front desk in achieving customer satisfaction by performing various clerical and administrative duties related to guest and hotel communications. The successful candidate will provide warm, knowledgeable service and helpful guidance to guests, ensuring they feel confident in their choice to stay at the hotel.

Requirements

High School diploma /Secondary qualification or equivalent
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
Proficient in Microsoft Word, Excel and PowerPoint
Available to meet Guests and assist with welcome/check-in which may include week-ends
Basic administrative knowledge such as business letters and telephone etiquette
Extremely well organized and detail oriented
Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
Positive interaction with colleagues and guests
Excellent customer service skills are required
Self-motivated and ability to work with minimal supervision
Ability to sit at a desk for up to 8 hours per day
Ability to exert well-paced ability to reach other departments of the hotel on a timely basis
Ability to lift up to 15 lbs occasionally
Requires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to be able to operate office equipment including computers, fax machines, copiers, printers and calculators
Must be able to type 50 wpm
Being passionate about people and service
Strong communication skills are essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit
Problem-solving, reasoning, motivating, and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

Assist sales managers and front desk in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications
Provide support to the sales team in executing contracts, proposals, and correspondence
Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
Conduct site tours
Assist as needed with hotel and sales related functions, parties and blitzes
Oversee and create social networking sites
Prepare and send out direct mail projects, sales packets and collateral
Provide assistance to the Director and/or Manager of Sales and Marketing
Effectively communicate and coordinate the guest’s request with other departments
Answer and Respond to incoming telephone calls
Oversee office equipment maintenance
Responsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting room
Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events
Type Banquet Event Orders (BEO’s), route event orders to proper departments
Maintain the filing system
Maintain the trace System
Set up new files as needed
Maintain weekly Reader file
Responsible for spelling accuracy and professional appearance of correspondence
Inventory and maintain office supplies
Produce weekly productivity reports for sales meetings
May be asked to take accurate minutes of all sales meetings
Perform site inspections when no sales manager is available
Provide assistance to group leaders when necessary
Responsible for timely completion of monthly group status report
Perform other duties as assigned
Take every opportunity to amaze the guests
Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied