The Kitchen by Wolfgang Puck Server - 2nd Shift

AHC Hospitality•Grand Rapids, MI

4d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional guest experiences. This is a part-time position requiring weekend availability. The role involves fulfilling the daily operations of the restaurant, including guest service, table service, to-go orders, and side work, while adhering to the expectations and guest service standards of the Amway Grand Plaza Hotel and AHC Hospitality. The goal is to create a teamwork environment and produce quality service for each guest.

Requirements

Must have some restaurant experience.
High school diploma or GED; related experience and/or training.
Follow our hotel green policies.
Following AHC and Health Department Specs.
Understand all facets of job responsibilities and display the skills necessary to complete tasks.
Complete daily cleaning duties and side work tasks, takes pride in their work.
Report to work on time and rarely miss scheduled shifts. Correctly follow the department attendance policy.
Participate in department meetings and communicate freely expressing ideas, opinions or views. Communicate with management and other staff members.
Display a positive courteous and polite attitude, works well with others.
Take pride in their appearance and report to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed.

Nice To Haves

TiPS certification preferred

Responsibilities

Restaurant service includes counter service, food running, table service, and deliveries.
Maintain daily set up and/or breakdown of the restaurant by following daily checklists.
Know each menu item and its ingredients. Know what happy hour and other specials are.
Be aware of events in the area and be able to give suggestions to guests.
Follow and maintain Health Department Specs, including filling out daily temp logs, rotating product first in, first out, and recording/disposing of expired product on the waste log.
Strive to exceed guest satisfaction and look for ways to provide the best possible service.
Display a sense of urgency and the ability to resolve guest concerns or department issues independently.
Utilize time well and be productive throughout the entire shift while meeting department standards.
Look for ways to save money by reducing waste and controlling expenses, and try to generate more revenue by offering ideas and suggestive selling to guests.
Keep work area neat and clean, pick up trash in public and back of the house areas of the Hotel, and properly recycle items.
Follow AHC safety standards of the hotel.
Attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer, or make a mixed drink when a bartender is not present.
Answer the telephone, take room service and delivery orders, prepare these orders accurately, and deliver following AHC guest service guidelines.
Actively take care of each guest according to AHC guest service standards and department standards.
Monitor food waste.
Maintain restaurant cleanliness and overall deep cleaning.
Attend Department Meetings.
Communicate with management or team members.
Actively work in the restaurant's designated area: counter service, running food, and table service.
Perform any other additional responsibilities that may be asked by the General Manager or Food and Beverage Manager.