Seasonal Winter Server - J1

Highgate Hotels • Mt. Crested Butte, CO

1d • Onsite

About The Position

The Outlet Server provides attentive, courteous, and efficient service to guests, receives and delivers food and beverage orders, and collects payment. The role requires knowledge of the restaurant, lounges, and Room Service, including their functions, menus, and current specials. Servers help ensure a memorable guest experience and maintain clean, well-stocked dining areas while following established service and operating standards.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to stand for the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours may sometimes be required.

Nice To Haves

• Passion for the mountain lifestyle and knowledge of what makes Crested Butte special.
• Interest in skiing, snowboarding, and/or mountain biking.

Responsibilities

• Provide high-quality, attentive, courteous, and efficient service to guests.
• Receive and deliver food and beverage orders and collect payment.
• Know the organization and functions of the restaurants, lounges, and Room Service.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Pre-bus tables and remove soiled dishes after each course.
• Use the P.O.S. system and perform cashiering functions, including closing checks and preparing end-of-shift paperwork.
• Complete opening and closing procedures and assigned side work according to established checklists and station rotations.
• Keep tables and side stands stocked, tidy, and clean.
• Keep beverages at least three-quarters full, including coffee, tea, soda, water, and lemonade.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverages, and promotional items.
• Maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
• Follow hotel standards and regulations to support safe and efficient operations.
• Work toward productivity, identify problem areas, and assist with solutions.
• Anticipate, prevent, identify, and solve problems as necessary.
• Maintain a friendly, warm, and service-oriented demeanor and ensure guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED