Server Part Time!

Sage Hospitality Group•Charlotte, NC

2d•Onsite

About The Position

Under general supervision, the Server provides prompt and courteous food service to restaurant customers at the Golden Owl Tavern, located inside the UNC Charlotte Marriott Hotel & Conference Center. The role involves taking and serving food and drink orders, supporting guests throughout their dining experience, and helping maintain a clean, attractive, and professional restaurant. The Server works as part of a team and attends pre-meal and departmental meetings in person.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluent in oral and written English.
Vision sufficient to read detailed guest checks, computer printouts, and written instructions and to observe the restaurant in dim lighting.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing ability to hear customers and supervisors and communicate with staff.
Excellent vision to verify that products are prepared appropriately.
Moderate comprehension and literacy to read use records and special requests.
Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
Tact and understanding when addressing varied customer service problems, including stressful and highly emotional situations.

Responsibilities

Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs or requests.
Remain attentive to customers throughout their dining experience and meet or exceed restaurant service standards.
Complete opening and closing sidework, including restocking and cleaning duties.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with state and local health board requirements.
Control guest checks using established procedures and legibly document required information as orders are taken and processed.
Receive guest payments and verify the accuracy of guest checks and payment methods.
Attend pre-meal and departmental meetings in person to improve communication and gain knowledge of products, service, and the facility.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.