Server (Part-Time) - Soho House Portland

Soho House•Portland, OR

1d•Onsite

About The Position

At Soho House, a Server (Part-Time, 20-29.99 hours/week, AM and PM) is responsible for understanding, discussing, and educating members and guests on all menu items, including allergies (if applicable), while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. This role also involves collaborating with other team members, completing pre-service and post-service duties, accurately entering orders into the POS system, and being attentive during service to support additional member or guest requests. A successful Server maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible while working under pressure to ensure seamless communication is maintained between the Front of House (FOH) and Back of House (BOH) staff.

Requirements

Minimum of 2+ years’ experience in a similar capacity.
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem-solving under pressure.
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule and Club School.
Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
Ability to take direction, work in a team environment and autonomously.
OLCC-certified and POS (Micros) knowledge.
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to make periodical fast-paced movements are required to go from one part of the property to others.
Must be able to move, pull, carry or lift at least 20 pounds.
Must be able to occasionally kneel, bend, crouch and climb is required.
Must be able to perform physical activities such as lifting, cleaning, and stooping.
Must be able to stand, walk, lift, and bend for long periods of time.
Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Responsibilities

Develop and maintain professional relationships with all coworkers and management.
Complete checklists on all trained processes learned in Club School.
Positively influence members and guests' experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards.
Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk.
Complete all check out reports at the end of each shift and have it double checked and signed by management.
Adhere to health and safety policies as well as all Company policies, procedures, standards, and local, state, and federal law as applicable.
Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
Assist runners and bussers when possible with expo and service bar tickets to support all table orders.
Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed.
Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests.
Performs other duties as assigned by supervisor/manager.