ROOF Server - PT
About The Position
Roof @ theWit, perched above downtown Chicago, is one of the city’s premier rooftop destinations, offering elevated cocktails, dynamic entertainment, stunning skyline views, and exceptional hospitality. As part of theWit Chicago, a Hilton Hotel, our team is committed to creating unforgettable guest experiences through attentive service, energy, and teamwork. We are seeking hospitality professionals who thrive in a fast-paced, high-energy environment and are passionate about delivering outstanding service with personality, professionalism, and style. A Server at Roof @ theWit delivers exceptional dining experiences by providing attentive, knowledgeable, and friendly service to guests in a fast-paced downtown Chicago environment. Responsibilities include taking food and beverage orders, ensuring accurate and timely service, maintaining menu knowledge, handling guest requests professionally, and collaborating with team members to create a welcoming atmosphere for locals, tourists, and business travelers.
Requirements
- Previous experience as a server, or similar front-of-house role.
- Food Handler's Certification
- Excellent communication and problem-solving abilities.
- Knowledge of food safety standards and hospitality service procedures.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of the Micros POS system
- High school diploma or equivalent required; hospitality or restaurant management training preferred
- Excellent communication and interpersonal skills with a friendly, welcoming attitude.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Strong organizational skills and the ability to manage time effectively.
- Ability to handle guest inquiries, complaints, and concerns with professionalism and courtesy.
- Basic knowledge of reservation systems and/or point-of-sale (POS) systems is a plus.
- Communicate properly and effectively with the guests, associates and managers.
- Effectively respond to guest complaints.
- Promote teamwork and associate morale.
- Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
- Adhere to all work rules, procedures and policies established by the company.
Nice To Haves
- hospitality or restaurant management training preferred
Responsibilities
- Candidate must be extremely guest focused and have excellent communication skills (both verbal and written)
- At least one-year minimum food and beverage experience.
- Be attentive to detail and computer skills are helpful but not required.
- Present menu, answer questions, and make suggestions regarding food, beverage and service; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
- Breakdown, clean and set-up of tables, buffets, and food stations.
- Work harmoniously and professionally with co-workers and supervisors
- Post side work duties and ensure staff completes side work as instructed.
- Other duties as assigned.
Benefits
- Medical Plans: Choice of three plans to meet your healthcare needs.
- Dental Plans: Two options for dental coverage.
- Vision Insurance: Coverage for routine eye care and eyewear.
- Paid Time Off (PTO): To support work-life balance.
- Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
- 401(k) Retirement Plan: Plan for your future with employer contributions.
- Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
- Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
- Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
- Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
- Commuter Benefits: Save on transit and parking expenses.
- Pet Insurance: Options to support your furry family members.
- Hilton travel discounts and employee room rates worldwide
- Career growth and training opportunities
- Access to wellness programs and employee appreciation events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
