Server - PT - PM

Sunset Tower Hotel•West Hollywood, CA

3d•$20 - $20•Onsite

About The Position

Responsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Server normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs.

Requirements

Must be able to effectively communicate.
Must be able to follow directions with focus to detail.
Must be a team player with the ability to work under minimal supervision.
Must have knowledge of wines, cocktails.
Must be able to manicure tables.
Must be able to set up tables, buffet and food stations.
Must be able to sustain composure, remain calm, and possess a positive attitude.
Must be energetic and outgoing.
Must be service oriented with excellent customer service skills.
Must be able to follow directions with focus to detail, speed and accuracy.
Must possess excellent interpersonal and organizational skills.
Must have basic knowledge of arithmetic.
Must have the ability to input data in the POS system.
Must have previous experience with POS system.
Must be able to read, write and understand the English language.
Must be able to exercise confidentiality and discretion.
Must be able to work well under time constraints and remain calm.
High School diploma or GED required.
must be Serve Safe certified
must be Tips Certified.
Minimum 1 year of hospitality or customer service in a fine dining restaurant preferred.

Nice To Haves

hospitality degree preferred

Responsibilities

Takes food and beverage order accurately.
Enters food and beverage order in the POS system.
Delivers food and beverage orders in a friendly and professional manner in accordance with hotel standards.
Answers all questions regarding the menus accurately.
Utilizes selling techniques to up sell.
Handles financial transactions accurately and in accordance with established procedures.
Properly and accurately close guest checks.
Acknowledge guest need, anticipate guest needs and always respond promptly to maintain positive guest relations at all times.
Process guest payment by posting on POS system, verifies if guest is in house or walk in patron.
Informs manager of any guest complaints, requests or problems.
Maintain organized and clean work area.
Communicate with in coming/ prior shift as to outstanding tables.
Reports any damages, discrepancies and or malfunction of equipment to manager.
Follows all safety and sanitation procedures that pertain to the job.
Clean and polish silverware, glass ware, sugar receptacle, trays, coffee pots, tea pots.