Server-250

Vine Street Hospitality•Los Angeles, CA

2d•$0 - $18

About The Position

The Lemon Grove Server provides exceptional dining experiences through attentive, efficient, and professional service. The role requires knowledge of menu items and wine and beverage offerings, along with the ability to anticipate guest needs in a fast-paced environment. Servers uphold Vine Street Hospitality’s hospitality standards and help create a warm, welcoming atmosphere. Servers prepare and maintain tables and service areas, greet and guide guests, make food and beverage recommendations, accurately take and enter orders, and deliver service throughout the meal. They work collaboratively with other restaurant staff, manage tabs and payments, and follow cash-handling, safety, sanitation, and hygiene procedures. The position also includes specific guest-guidance duties at the Roof Deck and adherence to floor, phone, and break policies.

Requirements

Previous serving experience in a high-volume or upscale dining environment is preferred.
Strong knowledge of food, wine, beer, and cocktails.
Excellent communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Professional appearance and demeanor.
Ability to work evenings, weekends, and holidays as business requires.
Current Food Handler and Responsible Beverage Service (RBS) certifications, or the ability to obtain them.
Ability to stand and walk for extended periods.
Ability to seize, grasp, turn, and hold objects with hands.
Ability to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
Ability to lift and carry trays or product cases weighing up to 40 pounds.
Ability to perform frequent bending, reaching, and repetitive motions during service.

Responsibilities

Bring warm, fun, and professional energy to each shift and create a welcoming environment for guests.
Detail tables before service, including organizing place settings, polishing glassware, and cleaning seats.
Greet guests promptly, present menus, and make thoughtful food, wine, and cocktail recommendations.
Collect a member name, room number, or membership ID at the start of service to prevent billing issues.
Take accurate orders, enter them into the POS, and note allergies and special requests.
Deliver food and drinks promptly with proper presentation, and check back within two minutes to confirm guest satisfaction.
Anticipate guest needs, attend to the assigned section, and provide upbeat, efficient service throughout the meal.
Pre-bus and reset tables to keep the dining room clean and service flowing smoothly.
Communicate clearly and respectfully and work as a team with bartenders, hosts, runners, and management.
At the Roof Deck, greet guests as they exit the elevator, direct them to the restaurant or lounge, and provide menus.
Open and manage tabs, process payments accurately, and follow cash-handling procedures; turn cash tips in to a manager as cash.
Arrive on time, in proper uniform, and ready to provide guest-focused service.
Maintain a professional appearance, polite attitude, and positive demeanor.
Use downtime productively by running food, refilling waters, supporting teammates, and keeping service areas stocked and clean.
Keep cell phones off the floor during shifts.
Obtain manager approval before taking a break and take breaks before the fifth hour in compliance with labor laws.
Follow safety, sanitation, and hygiene procedures.
Perform other reasonable duties requested by management to support the team and operation.
Promote a professional, fun, and team-oriented workplace culture.