Server at Bacchus Pub

Hotel Baxter, a Noble House Hotel•Bozeman, MT

1d•Onsite

About The Position

Bacchus Pub is a high-volume, full-service restaurant that takes pride in the quality of service and hospitality as well as the products that we serve. Our team loves to serve while cultivating a warm, caring, intelligent, and fun atmosphere. The Bozeman community is ready again to pull up a seat and see firsthand what genuine pub-house hospitality all is about. The Bacchus Pub is currently looking for a Server. The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. It is our pleasure to welcome you to your new family. This will be an exciting journey that you have signed up for. We will stumble together, laugh together, learn together and most of all grow together. It takes a fully engaged team for us to reach our common goal of offering our guests delicious seasonal ingredients in a warm welcoming atmosphere. The Server takes orders and delivers food and beverages while ensuring an excellent guest experience. This role is responsible for all billing and payment processing.

Requirements

Use sales techniques and persuasive communications to up-sell products and services.
Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance guest needs with those of guests served by pub. This requires practical knowledge of industry customer service standards.
Must clearly communicate in a professional manner with guests, vendors, coworkers and management. The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest can alert the server to a potential problem. Must also understand instructions, read written company memorandums and communicate when he or she needs more direction.
Must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.
Must take action frequently, collaborate with team members and develop new ideas that focus on results.
Must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others. Bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and team work.

Nice To Haves

Often work overtime, when needed, and assist the workload of others.

Responsibilities

Prepare tables, including the setup of linens, silverware, and glassware.
Perform light food preparation, including bread, salads, appetizers, and dessert presentation.
Greet guests professionally and provide detailed information regarding menu items, ingredients, and cooking methods.
Inform customers of daily specials.
Verify food and beverage quality and presentation before serving.
Serve food and beverages to guests, including tableside preparation as required.
Check identification to ensure guests meet minimum age requirements for alcohol consumption.
Provide wine recommendations and utilize proper corkage and pouring techniques.
Process guest payments and transactions.
Clear and clean tables promptly according to sanitation standards.
Complete side duties, including polishing silverware, restaurant setup, and replenishing condiments.