Bartender at Bacchus Pub

Hotel Baxter, a Noble House Hotel•Bozeman, MT

1d•Onsite

About The Position

The Bacchus Pub, a high-volume, full-service restaurant within The Hotel Baxter, is seeking a Bartender. This role is crucial to the front of house operations, engaging with guests, leading on the floor, and creating craft cocktails. The Bartender will also assist servers with recommendations, take orders, deliver food and beverages, ensure excellent guest experiences, and handle all billing and payment processing.

Requirements

Quality Control and Priority Assessment: Assess the value and importance of customer needs to maintain a high standard of quality.
Sales Techniques and Customer Influence: Use sales techniques and persuasive communications to up-sell products and services.
Customer Service: Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance bar guests’ needs with those of guests served by wait staff. This requires practical knowledge of industry customer service standards.
Communication: Must clearly communicate in a professional manner with guests, vendors, coworkers and management. The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest or server can alert the bartender to a potential problem. Must also understand instructions, read written company memorandums and communicate when he or she needs more direction.
Interpersonal Relationships: Must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.
Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
Time Management Skills: Must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others. Bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and team work.
Initiative: Must take action frequently, collaborate with team members and develop new ideas that focus on results.
Flexibility: Often work overtime, when needed, and assist the workload of others.

Responsibilities

Use sales techniques to increase revenues from alcohol and full-service menu in the bar.
Prepare alcoholic beverages for guests and servers.
Serve food in the bar.
Control inventory for alcohol and bar supplies.
Maintain cleanliness and organization of the bar.
Stock alcohol and bar supplies.
Improve bar menu and drink recipes.
Prepare drink garnishes.
Monitor guests for safe alcohol consumption and limit problems and liability.
Verify legal age requirements.
Complete bar orders and cash and credit card transactions.
Balance cash receipts at the end of each shift.
Run cash reports.
Complete side duties as required including, polishing silverware, restaurant set up, and filling condiments.