Servers

Retail and Dining Positions•Dallas, TX

16d•Onsite

About The Position

The Server delivers friendly, efficient, and attentive service in a fast-paced airport dining environment, supporting the company’s mission by providing First Class Service to internal and external guests. The role creates a welcoming atmosphere while maintaining professionalism, urgency, and operational standards. Servers greet guests, take and deliver food and beverage orders, maintain menu knowledge, process payments, and ensure guest satisfaction throughout the dining experience. This position works in a high-volume retail dining environment at Dallas–Fort Worth International Airport. It requires the ability to work various shifts in a seven-day operational environment and to perform physical duties such as standing for extended periods, bending, reaching, lifting up to 25 pounds, and walking long distances during a shift. The position description notes that duties may change and additional responsibilities may be assigned.

Requirements

Strong customer service and communication skills.
Ability to work various shifts in a fast-paced, team-oriented, seven-day operational environment.
Ability to multitask, stay organized, and work efficiently under pressure.
Ability to prioritize tasks, take initiative, and adapt to changing business demands.
Professional appearance and positive attitude.
Ability to communicate clearly and effectively with guests, managers, and team members.
Basic reading, writing, and mathematical proficiency.
Ability to stand for extended periods, bend, reach, lift up to 25 pounds, and walk long distances throughout a shift.

Nice To Haves

High school diploma or GED.
Previous restaurant or hospitality experience.
Experience handling cash and operating a point-of-sale (POS) system.

Responsibilities

Provide First Class Service and professional behavior to guests, business partners, and team members.
Treat guests and peers in accordance with company core values and operational expectations.
Greet guests promptly and create a welcoming dining experience.
Present menus, answer questions about menu items, and provide recommendations when appropriate.
Take accurate food and beverage orders and enter them efficiently into the POS system.
Deliver food and beverages in a timely and professional manner.
Monitor guest tables, anticipate additional needs, and ensure guest satisfaction.
Maintain knowledge of menu items, promotions, specials, desserts, alcoholic beverages, and restaurant offerings.
Process guest payments accurately and follow cash-handling and loss-prevention procedures.
Keep assigned sections, service stations, and dining areas clean and organized.
Complete side work, including stocking, cleaning, sweeping, mopping, and station preparation.
Assist with seating guests, answering phones, running food, and supporting other restaurant areas as needed.
Respond professionally to guest concerns and escalate issues when necessary.
Follow food safety, sanitation, and responsible alcohol service standards.
Maintain current alcohol certification and comply with applicable food and beverage service regulations.
Communicate effectively with kitchen staff, leadership, and fellow team members.
Perform additional duties assigned by leadership to support restaurant operations and guest satisfaction.