Server (On Call / PM Shift) - Masons at West End

Loews Hotels•Nashville, TN

10d•Onsite

About The Position

Loews Nashville Hotel is seeking a passionate Restaurant Bar Server to create exceptional guest experiences. In this role, you will take orders, serve food and beverages, and foster a warm, vibrant atmosphere. Your in-depth knowledge of menu offerings, beverages, and cocktails will elevate the dining experience through personalized recommendations and confident service. You will work closely with bartenders and team members to ensure seamless operations and play a key role in delivering memorable moments for every guest.

Requirements

Previous experience in a food and beverage setting is required.
High School Diploma or equivalent, preferred.
Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.
Excellent guest service skills with a focus on creating personalized and memorable interactions.
Basic proficiency with computer systems for order entry and processing.
Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift.
Ability to multitask and work efficiently in a fast-paced environment.
Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.

Nice To Haves

Knowledge of alcoholic beverages and service techniques highly preferred.

Responsibilities

Greet guests warmly, present menus, and offer personalized food and drink recommendations.
Take accurate orders, noting special requests or dietary needs, and communicate them clearly to the kitchen or bar.
Serve food and beverages promptly, ensuring quality and presentation meet the highest standards.
Check in with guests throughout their visit to ensure satisfaction and address any needs.
Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.
Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.
Answer guest inquiries about food, beverages, and cocktails with confidence and professionalism.
Process payments accurately and efficiently, handling both cash and card transactions.
Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.
Set up and break down bar and dining areas, restocking and organizing supplies as needed.
Keep tables, seating areas, and menus clean and tidy throughout service.
Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.
Assist in resetting the dining area for the next service to maintain a welcoming environment.
Perform other duties as assigned to support overall operations.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.