Server, The Merchant Room

Four Seasons Hotels and Resorts•Naples, FL

9d•Onsite

About The Position

The Merchant Room is a fine dining New American Brasserie led by two-time James Beard Award–winner Chef Gavin Kaysen. Inspired by the elegance of Old Florida, it offers a refined and elevated atmosphere with ocean-view terrace dining for breakfast, lunch, and dinner. Guests enjoy revolving signature inhouse, dry aged steaks, house made pastas, and dishes featuring the bounty of the Gulf Coast — all crafted with exceptional technique and warm, genuine hospitality.

Requirements

2+ years of serving experience, preferably within a luxury hotel and/or high-end restaurant environment.
Working knowledge of Micros POS system is preferred.
Strong interpersonal and personal presentation skills are required.
Guest-focused mentality and understanding the importance of guest’s preferences.
Strong problem-solving, decision-making and conflict resolution skills.
The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.
Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

Responsibilities

Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sale system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
Responsible for accurately closing guest checks and processing cash and credit card payments.
Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
Follow all health and safety regulations, restaurant standards, and daily side work.
Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.