Residents' Beach House - Server - Full Time

Four Seasons Hotels and Resorts•Hualalai, HI

1d•Onsite

About The Position

The Four Seasons Resort Hualalai is looking for a Server who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Servers have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
Three to twelve months of restaurant, food and beverage, or equivalent experience is required.
Successful candidate must possess legal work authorization in United States
Ability to carry and balance a tray.
Ability to accurately read food tickets and communicate orders with the kitchen and servers.

Responsibilities

Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Provide accurate information to guests in a courteous manner; fill all reasonable guest requests or requirements; anticipate guest needs.
Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction
Use the hotel computer systems and phone system effectively