Jack's Waitstaff (PT)

Grand Traverse ResortAcme, MI
Hybrid

About The Position

Strive to exceed guest expectations while serving drinks and meals in a dining establishment. This role involves operating the MICROS Computer System, performing opening and closing procedures, taking orders, serving food and beverages, presenting checks, clearing tables, maintaining room setup and cleanliness, stocking supplies, and adhering to sanitation and safety procedures. The position also requires attending meetings, completing safety trainings, maintaining open communication with management, and following all company policies and procedures. Environmental practices of the resort must be understood and abided by, and other duties may be assigned.

Requirements

  • Must be 18 years of age, as required by law
  • Must have a High School Diploma or equivalent
  • Must have previous serving experience
  • TIPS certified or obtained within 90 days of employment
  • Must have previous restaurant experience with knowledge of wines/alcohol
  • Must have an understanding of full service environment
  • Above average knowledge of food and beverage service, product, and sales technique
  • Must have a sense for time and urgency and be able to complete tasks and projects in a timely manner
  • Must have excellent customer service and communication skills
  • Must be highly motivated with a positive attitude and have the ability to multi-task
  • Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service

Responsibilities

  • Provide quality products, excellent service and a friendly atmosphere for all guests
  • Operate MICROS Computer System
  • Perform opening and closing procedures of Restaurant
  • Take orders and serve all food and beverage to guests, describing any applicable specials
  • Present check and explain available payment methods and discounts
  • Clear and clean tables and assist busser
  • Maintain consistency in the room set up and cleanliness
  • Stock necessary supplies and set-ups
  • Maintain proper sanitation, safety procedures, and cleanliness in work areas
  • Attend all meetings and complete online safety trainings
  • Maintain open line of communication with supervisor and upper management
  • Complete all assignments requested of you
  • Follow all policies and procedures outlined by manager and employee handbook
  • Must understand and abide by environmental practices of the resort
  • Other duties as assigned
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