Full-time Server

Bethesda Senior Living Communities•Phoenix, AZ

52d•Onsite

About The Position

The Server provides dining service for senior residents, families, and guests. The role oversees meal service to ensure residents and guests are served promptly and professionally, and that dining and service areas are clean, organized, and prepared. The Server coordinates meal-service duties with assigned Health Services staff under the leadership of the Culinary Services Director, and supports a positive, nurturing environment through attentive customer service and respectful treatment of residents.

Requirements

High school diploma or equivalent.
Experience with food production and service, sanitation, and safety.
Interpersonal skills to communicate with residents and staff.
Compassion and genuine care for the elderly.
Knowledge of where Safety Data Sheets (SDS) for hazardous materials are located and ability to understand their guidelines.
Ability to work independently and as part of a team, and to prioritize Health Services staff workloads as emergencies arise.
Ability to work in stressful situations involving residents, families, visitors, and staff.
Excellent organizational, motivational, and leadership skills to support successful interdepartmental working relationships.
Ability to follow community policies, procedures, and guidelines without direct supervision, using good judgment and common sense.
Ability to manage stress constructively and seek assistance from the Culinary Services Director, Health Services Director, and/or Executive Director as needed.
Ability to handle objects weighing up to 50 pounds occasionally and up to 20 pounds frequently.
Ability to lift residents weighing over 100 pounds with assistance.

Nice To Haves

Previous supervisory experience.

Responsibilities

Coordinate adequate daily meal-service coverage with the Culinary Services Director, Health Services Director, Executive Director, or other assigned community leadership.
Assist the Culinary Services Director with staff training on food-service technical matters, policies, and procedures.
Attend staff meetings as required by the Culinary Services Director and/or Executive Director.
Direct resident, family, and guest feedback to community leadership.
Ensure pre-service and post-service work is completed, delegating tasks to assigned Health Services staff.
Assign dining sections and tables to staff so residents and guests are served promptly.
Oversee dining-room and table cleaning and preparation, including resetting chairs and tables and preparing linens and condiments.
Ensure the drink station and/or salad bar is set up according to department policies and procedures.
Take meal orders and ensure staff take residents’ orders using excellent customer service.
Ensure drinks are served and refilled according to residents’ and guests’ requests.
Serve residents and guests and oversee service to ensure their choices are met.
Manage guest reservations as needed and ensure the Private Dining Room is cleaned and set for reservations.
Ensure cleaning checklists and responsibilities are completed in accordance with community policies and procedures.
Set up and deliver room trays as needed.
Maintain the confidentiality of residents’ personal information and protect and support residents’ rights.
Maintain a clean required uniform and professional demeanor that encourages a positive, nurturing environment.
Maintain a positive customer-service environment and demonstrate honesty and integrity.
Perform other duties as assigned.