Server - Full Time

Sage Hospitality Group•Raleigh, NC

8d•Onsite

About The Position

Under general supervision, the Restaurant Server provides prompt and courteous food service to restaurant customers. The role is with Sage Hospitality Group at the newly opened Indigo Raleigh in downtown Raleigh, North Carolina. The server takes and serves food and drink orders, accommodates customer requests, and remains attentive throughout the dining experience while meeting or exceeding restaurant service standards. The position also includes opening and closing sidework, restocking and cleaning, maintaining cleanliness in restaurant and service areas, handling guest checks and payments accurately, attending meetings, and responding to customer inquiries. The server is expected to maintain a clean, professional appearance and a friendly, courteous demeanor.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluent in oral and written English.
Ability to clearly see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
Manual coordination to punch buttons, grasp items, and balance and carry loaded trays.
Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment.
Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing ability to hear customers and supervisors and communicate with staff.
Excellent vision to assess whether products are prepared appropriately.
Moderate comprehension and literacy to read use records and special requests.
Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
Tact and understanding when dealing with varied customer service problems, including stressful and highly emotional situations.

Responsibilities

Greet restaurant customers and take food and drink orders, accommodating special needs and requests.
Serve orders and remain attentive throughout the dining experience, meeting or exceeding restaurant service standards.
Complete assigned restocking, cleaning, and opening and closing sidework.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with applicable health requirements.
Control guest checks according to established procedures and legibly document required order information.
Receive guest payments and ensure guest checks and payment methods are accurate.
Attend pre-meal and departmental meetings in person.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.