Tech - L1 Server Repair Dept. III Mon - Fri (6:45 am - 3:15 pm)

SMS INFOCOMM CORPORATION•Grapevine, TX

3d•Onsite

About The Position

The Server Repair Tech tests, troubleshoots, and replaces parts on servers sent to SMS for diagnosis and repair. The role also supports quality control, inspections, motherboard testing, parts management, and collaboration with warehouse and other teams. The position is based in Grapevine, Texas, and is full-time on a day shift, Monday through Friday, from 6:45 a.m. to 3:15 p.m.

Requirements

High school diploma or equivalent.
Ability to read and write English.
Ability to clearly organize and categorize work priorities and complete assigned tasks.
Ability to read and follow written instructions.
Ability to repeatedly and coordinately use hands, wrists, and fingers to operate a computer keyboard and small handheld tools.
Hands-on approach, ambition, and drive to succeed.
Goal-oriented and able to achieve results through teamwork.
Ability to identify and resolve problems in a timely manner.
Ability to gather and analyze information skillfully.
Ability to sit or stand for long periods and walk extensively through facilities.
Ability to lift objects weighing up to approximately 50 pounds.
Ability to reach above shoulder height, bend or stoop below the waist, and perform repetitive wrist, hand, or finger movements.
Vision abilities including close vision, peripheral vision, depth perception, and adjustment of focus.
Ability to tolerate moderate to high noise levels and warehouse conditions that may be hot in summer and cold in winter.

Nice To Haves

One year of experience in a repair depot.
Experience working in a low-production PC environment.
Experience with simple or repetitive component replacement, such as LCD or HDD replacement, across multiple commodities.
Working knowledge of different models and brands, including ASUS, Dell, HP, Lenovo, Toshiba, Apple, and Acer.
Basic computer skills, including Microsoft Word, Excel, and PowerPoint.
Demonstrated skill set while working with a temp agency.
Knowledge of basic server architecture and how to assemble components to make a server functional.
Ability to run and understand diagnostic tests, understand basic networking architecture and error codes, and troubleshoot common server errors and issues.
Motivation to solve problems and interest in continually learning about servers and networking.

Responsibilities

Inspect, test, and diagnose servers.
Replace server parts as needed.
Conduct and analyze server stress tests.
Document symptoms, test results, and replaced parts in the shop floor tool.
Collaborate with motherboard repair, motherboard testing, quality control, and inspection personnel.
Provide backup support for quality control, inspections, and motherboard testing.
Maintain parts consumption records.
Perform other duties as assigned by leadership.
Help maintain a positive work environment and collaborate with warehouse, shipping, receiving, and other teams.
Follow processes for system and parts management.