Tech-L3 Server Repair

Employee Magnets•Grapevine, TX

6d•Onsite

About The Position

The Server Repair Tech will be responsible for testing, troubleshooting, and replacement of parts on servers sent for diagnosis and repair. This role involves daily responsibilities such as inspecting, testing, and diagnosing servers, replacing parts as needed, and conducting and analyzing server stress tests. The technician will document all symptoms, test results, and parts replaced in the shop floor tool and collaborate with various teams including motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel. The role also requires providing backup for QC, inspection, whole unit repair, and motherboard testing, as well as managing parts consumption. Additionally, the Tech - L3 Server Repair is expected to contribute to team building and leadership by maintaining a positive work environment and collaborating with other teams such as warehouse, shipping, and receiving, while following processes for system and parts management.

Requirements

Know basic server architecture
Know how to assemble components to make server functional
Run and understand testing diagnostics
Understand basic networking architecture
Understand basic error codes
Able to troubleshoot common server errors and issues
Motivated to solve problems
Interested in constantly learning about servers and networking
Increased understanding of testing and error codes
Brings knowledge to enhance trouble shooting and diagnosis of failures
Understands end to end flow of server repair process
Know Linux commands and be able to use terminals
Brings knowledge to enhance trouble shooting and diagnosis of failures
High school diploma or equivalent technical experience
Certifications in Server support and architecture desired
Experience troubleshooting and diagnosing servers
Experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
Experience with replacing parts on servers
Experience with server configuration
Good written and verbal skills; needs to document errors and repairs
Must be able to identify and resolve problems in a timely manner.

Nice To Haves

Prefer if can read schematics
Provides feedback and collaborates with MB repair team
Prefer to have worked in a PC or server type of environment

Responsibilities

Inspect, test, and diagnose servers
Replace parts as needed
Conduct and analyze server stress tests
Document all symptoms, test results, and parts replaced in shop floor tool
Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
Provide back up for QC, inspection, whole unit repair, and motherboard testing
Maintain parts consumption
Other duties as assigned by leadership
Maintain and nurture positive work environment
Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
Follow process for system and parts management