Server - Pool Lounge

AccorHotel•New Orleans, LA

12h•Onsite

About The Position

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Requirements

Previous Server experience preferred.
Previous luxury hotel, upscale restaurant, resort, pool, or lounge experience preferred.
Strong knowledge of food, wine, spirits, cocktails, and beverage service.
Knowledge of New Orleans cuisine and hospitality is an asset.
Excellent communication and interpersonal skills.
Strong guest service and relationship-building abilities.
Strong organizational and multitasking skills.
Ability to remain polished and composed in a high-volume environment.
Professional appearance and polished demeanor required.
Previous POS experience preferred; training will be provided.
Alcohol awareness certification preferred.
Food safety certification required or ability to obtain.
Ability to work outdoors for extended periods in warm and humid weather.
Ability to safely navigate poolside and wet surfaces.
Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
Must be legally authorized to work in the United States.
Must meet applicable Louisiana requirements for alcohol service.

Responsibilities

Consistently provide warm, professional, engaging, and personalized poolside service.
Welcome guests and establish a genuine connection from the beginning of their experience.
Maintain complete knowledge of Pool Lounge policies, procedures, service standards, menus, and beverage offerings.
Maintain detailed knowledge of cocktails, spirits, wine, beer, coffee, specialty beverages, and non-alcoholic selections.
Maintain detailed knowledge of food offerings, ingredients, preparation methods, allergens, and dietary considerations.
Confidently guide guests through menu selections and provide thoughtful recommendations.
Demonstrate knowledge of New Orleans culinary and beverage culture when engaging with guests.
Accurately take food and beverage orders and communicate special requests, allergies, and modifications.
Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing.
Provide attentive service to guests seated at tables, loungers, cabanas, and designated poolside areas.
Maintain awareness of VIPs, repeat guests, special occasions, celebrations, and guest preferences.
Anticipate guest needs, including beverage refills, food service, amenities, and other reasonable requests.
Monitor guest satisfaction throughout the experience and proactively address concerns.
Coordinate closely with Bartenders, Barbacks, Runners, Hosts, Culinary, and Management.
Assist with VIP experiences, cabana service, special occasions, private events, and hotel functions.
Follow all responsible alcohol service procedures and applicable Louisiana alcohol regulations.
Monitor guest consumption and exercise appropriate judgment regarding alcohol service.
Present guest checks and accurately process payments in accordance with hotel procedures.
Follow all cash-handling and credit-card procedures.
Maintain clean, organized, and properly stocked service stations and guest areas.
Clear and reset tables and service areas promptly.
Monitor the presentation and cleanliness of assigned poolside areas.
Communicate poolside safety, maintenance, or guest concerns promptly to leadership.
Maintain knowledge of Fairmont New Orleans amenities, dining outlets, events, services, and local attractions.
Assist guests with hotel and local recommendations when appropriate.
Participate in pre-shift meetings, tastings, training, and departmental meetings.
Assist with opening and closing duties, side work, stocking, cleaning, and operational responsibilities.
Follow all food safety, sanitation, health, and pool-area safety procedures.
Maintain a clean, pressed, and professional appearance consistent with Fairmont standards.
Uphold the luxury hospitality standards and New Orleans spirit of Fairmont New Orleans.
Perform additional duties as assigned.