Runner - Pool Lounge

AccorHotel•New Orleans, LA

10h•Onsite

About The Position

Support Servers in delivering seamless, professional, and engaging poolside service. Deliver food and beverage orders promptly and accurately to tables, loungers, cabanas, and designated guest areas. Verify food and beverage orders for accuracy, completeness, presentation, temperature, and special requests prior to delivery. Maintain knowledge of Pool Lounge menus, ingredients, allergens, preparation methods, and daily offerings. Communicate dietary restrictions, allergies, and special requests accurately to the appropriate team members. Assist Servers with clearing and resetting tables and service areas. Remove used plates, glassware, utensils, towels, and service items as appropriate to the role. Maintain cleanliness and organization of service stations, dining areas, poolside pathways, and guest-facing spaces. Stock service stations with glassware, silverware, napkins, condiments, menus, and other supplies. Safely transport trays, food, beverages, dishware, and service equipment. Communicate effectively with Servers, Bartenders, Barbacks, Culinary, Stewarding, Hosts, and leadership. Assist with cabana service, VIP experiences, special events, and high-volume periods. Respond promptly and professionally to guest requests. Communicate guest concerns or service issues to Servers or leadership. Assist with monitoring poolside service areas for cleanliness and presentation. Communicate safety, maintenance, or operational concerns promptly to leadership. Maintain knowledge of Fairmont New Orleans amenities, services, dining outlets, and events. Assist with opening and closing duties, stocking, cleaning, and resetting the Pool Lounge. Follow all food safety, sanitation, health, and pool-area safety procedures. Maintain a polished and professional appearance. Uphold Fairmont New Orleans luxury hospitality standards. Perform additional duties as assigned.

Requirements

Previous restaurant, food runner, banquet, hotel, resort, or hospitality experience preferred.
Luxury hotel or upscale dining experience is an asset.
Strong communication and teamwork skills.
Excellent attention to detail.
Ability to work efficiently in a fast-paced environment.
Ability to remain professional and composed during high-volume service.
Positive, energetic, and service-oriented attitude.
Professional appearance and polished demeanor required.
Ability to work outdoors for extended periods in warm and humid conditions.
Ability to safely navigate wet poolside surfaces.
Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
Must be legally authorized to work in the United States.
Must possess or be able to obtain required Louisiana food safety certifications.

Nice To Haves

Luxury hotel or upscale dining experience is an asset.

Responsibilities

Support Servers in delivering seamless, professional, and engaging poolside service.
Deliver food and beverage orders promptly and accurately to tables, loungers, cabanas, and designated guest areas.
Verify food and beverage orders for accuracy, completeness, presentation, temperature, and special requests prior to delivery.
Maintain knowledge of Pool Lounge menus, ingredients, allergens, preparation methods, and daily offerings.
Communicate dietary restrictions, allergies, and special requests accurately to the appropriate team members.
Assist Servers with clearing and resetting tables and service areas.
Remove used plates, glassware, utensils, towels, and service items as appropriate to the role.
Maintain cleanliness and organization of service stations, dining areas, poolside pathways, and guest-facing spaces.
Stock service stations with glassware, silverware, napkins, condiments, menus, and other supplies.
Safely transport trays, food, beverages, dishware, and service equipment.
Communicate effectively with Servers, Bartenders, Barbacks, Culinary, Stewarding, Hosts, and leadership.
Assist with cabana service, VIP experiences, special events, and high-volume periods.
Respond promptly and professionally to guest requests.
Communicate guest concerns or service issues to Servers or leadership.
Assist with monitoring poolside service areas for cleanliness and presentation.
Communicate safety, maintenance, or operational concerns promptly to leadership.
Maintain knowledge of Fairmont New Orleans amenities, services, dining outlets, and events.
Assist with opening and closing duties, stocking, cleaning, and resetting the Pool Lounge.
Follow all food safety, sanitation, health, and pool-area safety procedures.
Maintain a polished and professional appearance.
Uphold Fairmont New Orleans luxury hospitality standards.
Perform additional duties as assigned.