Server Operations Engineer II
About The Position
Perform daily operational maintenance and troubleshooting for cloud server and bare-metal environments, escalating issues as needed. Troubleshoot operating system issues, including reboots and OS-level problems, across cloud and bare-metal environments. Partner with cloud vendors and internal teams to diagnose and resolve server failures and infrastructure issues. Participate in on-call rotations, monitoring infrastructure health and responding to operational alerts. Maintain accurate records in ticketing, asset management, and tracking systems, and submit requests such as RMAs or vendor escalations. Support cloud fleet operations and day-to-day infrastructure management tasks. Contribute feedback on tools, platforms, and automation workflows to help the team improve.
Requirements
- Bachelor’s degree or diploma in Computer Science, Electrical Engineering, or a related field.
- Basic understanding of cloud infrastructure operations and server technologies, with familiarity with Linux systems and basic troubleshooting.
- Ability to read and run simple Shell/Bash or Python scripts.
- Basic knowledge of networking concepts, including TCP/IP, MAC addressing, subnetting, DNS, and VLANs.
- Familiarity with remote server management concepts such as IPMI or virtual console access.
- Strong learning agility, an ownership mindset, and the ability to work under pressure in fast-paced environments.
- Good written and verbal communication skills in English, and strong teamwork capabilities.
- Strong documentation habits and operational discipline.
Nice To Haves
- Understanding of automated OS deployment concepts such as PXE or provisioning pipelines.
- Exposure to automation or infrastructure management tools such as Ansible.
Responsibilities
- Perform daily operational maintenance and troubleshooting for cloud server and bare-metal environments, escalating issues as needed.
- Troubleshoot operating system issues, including reboots and OS-level problems, across cloud and bare-metal environments.
- Partner with cloud vendors and internal teams to diagnose and resolve server failures and infrastructure issues.
- Participate in on-call rotations, monitoring infrastructure health and responding to operational alerts.
- Maintain accurate records in ticketing, asset management, and tracking systems, and submit requests such as RMAs or vendor escalations.
- Support cloud fleet operations and day-to-day infrastructure management tasks.
- Contribute feedback on tools, platforms, and automation workflows to help the team improve.
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC Nationwide
- Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
