Server/Host

Canadian Hostelling Association•Lake Louise, AB

9h•Onsite

About The Position

HI Lake Louise offers an experience and memories that will last a lifetime. We provide subsidized housing with free Wi-Fi, fun activities, and a relaxed working environment. This role includes a free HI membership, access to activities and rental equipment, and free stays at HI Hostels and ACC huts. The mountains are calling, and this is a chance to experience a chapter with us.

Requirements

A warm, welcoming personality with strong customer service skills
Ability to stay calm and efficient during busy service periods
Good communication and teamwork skills
Strong organizational and multitasking abilities
A positive attitude and willingness to help wherever needed
Reliability and punctuality
Comfort working in a team-focused, guest-first environment
Successful candidates will be subject to comprehensive background checks.

Nice To Haves

Previous experience in hospitality or customer service (an asset, not required)

Responsibilities

Greeting guests warmly as they arrive and thanking them as they leave
Managing walk in seating flow and waitlist
Seating guests efficiently while balancing table rotations and service needs
Helping clear tables and set tables
Providing information about hours and menu offerings
Supporting the service team by communicating table status and guest needs
Keeping the host stand and front-of-house area organized and presentable
Handling guest concerns or directing issues to management when needed
Maintaining a friendly, calm, and professional presence during busy periods
Assisting with basic side duties such as menus, cleaning, and cutlery
Delivering high quality customer service to cafe guests by greeting and serving guests in a friendly, timely, and professional manner.