Server - Food Celebrity Casino Lounge (Full Time)

Casino and•Kansas City, MO

2d•Onsite

About The Position

The primary responsibility of the VIP Server is to ensure that all guest needs are met promptly, professionally, and efficiently. With a professional appearance, the VIP Server is responsible for responding to guest needs, requests, complaints, and other unusual situations. This role involves taking food and beverage orders using "one-on-one" world-class service, providing personalized service, and using guest names. The VIP Server will review VIP reservations with the Casino Host, familiarize themselves with the guests they are to service, and work daily with the Culinary Department to learn about daily food items and their preparation for VIP guests. The goal is to process guest orders to provide an experience that exceeds expectations, observe guests for satisfaction, and respond to additional requests. Maintaining a clean and professional appearance at all times is crucial. The role includes taking orders for alcoholic and non-alcoholic drinks, garnishing, and serving them. Maintaining strict cleanliness of the Lounge by clearing dishes within a set timeframe, keeping food display and serving areas clean, and notifying the proper department if cleaning assistance is needed are key duties. The VIP Server must maintain a very clean and organized Micros station and accurately ring in all drinks served to guests. Punctuality and readiness to work are expected. Ensuring the safety and security of team members and customers, and complying with all policies and procedures established by Bally’s Kansas City Casino and departmental management are also required. Other duties as assigned or any reasonable request from management and supervisors may be part of the role.

Requirements

Two years food and beverage service, preferably in the casino industry or up-scale setting.
Must possess vast knowledge of food & beverages, both alcoholic and non-alcoholic, to include wine, champagne, cordials, single malt scotches, & aperitifs.
Able to work in an upscale environment, in a friendly upbeat manner.
Must be able to multi-task and work successfully with little to no supervision.
VIP Server should arrive on time and ready to work.

Nice To Haves

Strong career background in guest service field is preferred.

Responsibilities

Make sure that all the guest's needs are met in a prompt, professional, and efficient manner.
Responding to guest's needs, requests, complaints, and other unusual situations.
Take food and beverage orders from guests using "one-on-one" world class service.
Provides personalized service and uses guest name.
Reviews with Casino Host all VIP reservations, and gets familiar with the guests they are to service during their shifts.
Works daily with the Culinary Department, to learn daily food items & how they are prepared for our VIP guests.
Process guest orders to provide an experience that exceeds their expectations.
Observes guests to ensure satisfaction and responds to additional requests.
Maintains a clean and professional appearance at all times.
Takes orders for drinks, both alcoholic and non-alcoholic, and garnishes and serves drinks.
Maintains strict cleanliness of the Lounge by clearing dishes from tables within set timeframe, keeps food display and counter where food is served clean at all times and notifies proper department if assistance is needed in cleaning.
Maintains a very clean & organized Micros station and rings in all drinks served to guests.
Ensure the safety and security of team members and customers.
Comply with all policies and procedures established by Bally’s Kansas City Casino and departmental management.
Other duties as assigned or any reasonable request from any member of manager and supervisors.