Server Desk Top Systems Manager

City of Waltham•Waltham, MA

18d

About The Position

The Server/Desktop Systems Manager supports and executes the City of Waltham’s server and desktop system operations under the direction and supervision of the MIS Director. The role supervises and performs server and desktop operations and development, including operating systems, hardware configuration, and department and end-user support. It maintains scheduled operational functions, responds to unscheduled work orders and service calls, and supports and develops new system project plans. The position interacts with City employees and department managers to identify system operations and training objectives. The manager coordinates and supervises installation and maintenance of server and desktop systems, components, peripherals, operating systems, the City’s Hyper-V virtualized server cluster, configurations, utilities, office automation, and other applications. The position supports server, desktop, and network systems; resolves operational issues; coordinates work with IT staff and departmental personnel; and helps users with systems, applications, and training. It also maintains preventative-maintenance schedules, tracks help desk incidents, documents installations, participates in disaster protection and recovery planning, and assists with network administration. Other similar or related duties may be assigned as required. The position is in the City of Waltham Information Technology Department. The stated salary is $101,506 per year, with a full range up to $123,706 per year. Work hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Applicants must submit a City application, resume, and cover letter. A selected applicant must provide three letters of recommendation within one week of accepting a conditional offer; letters must be no more than two years old and may not be from relatives. Emails are accepted if sent directly by the author. The successful applicant must pass a CORI check and a pre-employment physical with drug and alcohol screening.

Requirements

Advanced technical training equivalent to a bachelor’s degree in computer science, micro-computing, or a related field.
Five or more years of experience in maintenance, deployment, or a similar technical function involving server, desktop, and network administration.
Strong knowledge of current supported Windows Server versions, Hyper-V virtualization and clustering, and Microsoft SQL Server.
Familiarity with SQL Server administration; Hyper-V cluster management, including failover clustering, live migration, and storage; M365; DNS; DHCP; TCP/IP; switches and routers; and network security best practices, including endpoint protection and multi-factor authentication.
Must successfully pass a Criminal Offenders Record Information (CORI) check and a pre-employment physical with drug and alcohol screening.
Selected applicant must submit three letters of recommendation within one week of accepting a conditional offer. Letters may not be older than two years or from relatives; emailed letters must come directly from the author.

Responsibilities

Supervise and execute server and desktop operations and development, including operating systems, hardware configuration, and user support.
Maintain scheduled server and desktop operational functions and respond to unscheduled work orders and service calls.
Support and develop new system project plans.
Coordinate and supervise installation and maintenance of server and desktop systems, related components and peripherals, operating systems, and the City’s Hyper-V virtualized server cluster.
Support server, desktop, and network systems and diagnose and resolve routine server and desktop operating and functional issues.
Coordinate installation and maintenance with IT staff, departmental supervisors, and others responsible for departmental computing, standards, and priorities.
Coach users in using microcomputer systems and applications, help resolve operational issues, and assist with user training.
Establish and maintain preventative-maintenance schedules and perform preventative maintenance.
Guide users through problem resolution, explain available assistance, and track help desk incidents according to adopted procedures.
Document server, desktop, and network installations.
Participate in development and implementation of the City’s disaster protection and recovery programs.
Assist with network administrative tasks.
Interact with City employees and department managers to identify and define system operations and training objectives.
Perform similar or related work as required, directed, or as the situation dictates.